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- Tasks: Lead the transformation of SME partnerships and enhance their onboarding experience.
- Company: Join a dynamic digital platform focused on supporting independent retailers.
- Benefits: Remote work, competitive salary, and potential for permanent position.
- Why this job: Make a real impact by reshaping how SMEs engage with our platform.
- Qualifications: Experience with SMEs, strong communication skills, and a proactive mindset.
- Other info: Collaborate with diverse teams in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
This is a chance to step into a high-impact project with a digital platform that is making a major investment in how it works with and supports its SME partners, and this role sits right at the heart of that transformation.
As Partnership Manager, you’ll play a key role in reshaping how the organisation manages its partnerships with SMEs. You’ll drive operational change, bring strategy to life, and act as the voice of independent retailers as the platform evolves. If you thrive on autonomy, momentum, and seeing your work make a visible difference, this is a role that doesn’t come around often.
You’ll join a dedicated project team with the freedom to build, test, and improve processes at pace, while collaborating closely with Product, Engineering, UX, Marketing, and Operations to deliver real, measurable impact.
Responsibilities- Own and elevate the end-to-end onboarding experience for SME partners, designing processes that are smooth, scalable, and partner-first.
- Create clear, engaging self-serve resources (guides, FAQs, videos) that empower partners to succeed independently.
- Coach and advise partners on creating compelling, high-performing offers that deliver value for both sides.
- Spot trends in partner behaviour and feedback, turning insight into meaningful process and experience improvements.
- Act as a key partner to Product and UX teams, feeding real-world insight to help shape tools and workflows.
- Support partner activation and re-engagement campaigns, ensuring messaging and approach resonate with SMEs.
- Work closely with the project team and operational stakeholders to ensure ideas turn into action.
- Experience working with SME or local business partners.
- A commercially astute mindset, with a strong understanding of reviewing and rolling out operational change across multiple teams.
- The ability to turn complex processes into simple, intuitive support content.
- An analytical, curious approach — you naturally spot patterns and ask, “how can this be better?”
- Comfort working in product-led, Agile environments alongside technical and non-technical teams.
- Confidence using CMS platforms and self-serve tools.
- Excellent communication and relationship-building skills.
- A proactive, hands-on attitude with the confidence to work independently and move fast.
Please note: Although the role is remote, ideally we are looking for candidates based in the East Midlands, as there may be occasional requirements to visit the head office. This role is a Fixed-Term Contract until April 2026, with potential to become permanent.
Unfortunately, due to the volume of applications we receive, we are unable to contact all candidates. If you have not heard from a consultant within three days, please assume that you have not been successful on this occasion.
Partnerships Manager employer: Harper Recruitment Group
Contact Detail:
Harper Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnerships Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with SMEs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your past successes with partnerships and operational changes. This will give you an edge during interviews and show how you can add value.
✨Tip Number 3
Prepare for the interview by researching the company’s current partnerships and challenges. Bring ideas to the table on how you can help improve their processes and support their SME partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Partnerships Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SME partnerships. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Analytical Skills: Since we’re looking for someone who can spot trends and improve processes, include examples of how you’ve used data to drive decisions in past roles. This will help us see your analytical mindset in action!
Keep It Clear and Engaging: When writing your application, aim for clarity and engagement. Use straightforward language and structure your content well. Remember, we want to see your ability to turn complex ideas into simple, intuitive messages.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Harper Recruitment Group
✨Know Your SMEs
Before the interview, do your homework on the SME landscape. Understand the challenges they face and how the company supports them. This will help you speak confidently about how you can elevate the onboarding experience for partners.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've previously spotted trends in partner behaviour and turned insights into actionable improvements. Use specific examples to demonstrate your analytical mindset and how it can benefit the role.
✨Communicate Clearly
Since the role involves creating engaging self-serve resources, practice explaining complex processes in simple terms. During the interview, focus on your communication skills and how you can make information accessible for partners.
✨Emphasise Collaboration
Highlight your experience working in cross-functional teams, especially in product-led environments. Share examples of how you've collaborated with different departments like Product, Engineering, and Marketing to drive operational change.
