Multilingual Customer Service Representative

Overview

Harper Recruitment Group is working in partnership with a leading company who are looking for Multilingual Customer Service Representatives to support their wholesale and retail customers.

What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes whilst strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating knowledge and developing understanding of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Able to take on product knowledge
• Experience using Microsoft Excel
• Supportive and diverse company culture
• Hybrid working – 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company
• Work from home

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Retail Apparel and Fashion

About Harper Recruitment Group

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.