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For Companies At a Glance
- Tasks: Lead and inspire a customer service team while supporting management.
- Company: Join a forward-thinking global organisation with a supportive culture.
- Benefits: Attractive salary, hybrid working, and discounts on company brands.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Experience in customer service management and strong communication skills.
- Other info: Work in a fast-paced team-oriented setting with a diverse culture.
The predicted salary is between 28800 - 43200 £ per year.
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Overview
We’re partnering with a global organisation to recruit an experienced Customer Service Team Leader. This is a fantastic opportunity to join a forward-thinking company that values collaboration, excellence, and continuous improvement. The role offers hybrid working, with two days per week based in the Nottingham office.
Base pay range
Nottingham/ Hybrid – 2 days in office p/wk
Monday – Friday 8 am – 4 pm, 45 mins lunch
Contract: Permanent
What will the role involve?
- Managing and inspiring the team.
- Supporting the Senior Customer Service and Supply Chain Manager.
Who are we looking for?
- Previous experience in hands-on management of a customer service team
- Fluent in English and a European language (desirable)
- Strong analytical and problem-solving abilities – good with numbers!
- Excellent communication and relationship-building skills.
- Ability to work in a fast-paced, team-oriented environment.
- Experience working in wholesale (or very similar industry)
- Experience of managing and delivering to SLAs
What’s in it for you?
- Supportive and diverse company culture
- Attractive salary package
- Hybrid working – 2 days per week in the Nottingham office
- Discount on company brands
About Harper Recruitment Group
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.
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Customer Service Team Lead employer: Harper Recruitment Group
Contact Detail:
Harper Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for a Team Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service leadership roles and practice your responses. We want you to shine when discussing your experience managing teams and delivering to SLAs.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve team performance or solve problems in past roles. This will demonstrate your strong problem-solving abilities to potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of live vacancies, and applying directly can give you a better chance of landing that dream job. Plus, it’s super easy to keep your CV up-to-date with us!
We think you need these skills to ace Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Team Lead role. Highlight your hands-on management experience and any relevant achievements that showcase your ability to inspire and manage a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and how you can contribute to a fast-paced, team-oriented environment.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll find all the latest vacancies there. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Harper Recruitment Group
✨Know Your Team Dynamics
Before the interview, think about how you would manage and inspire a customer service team. Be ready to share specific examples of how you've motivated your team in the past and how you plan to foster collaboration and excellence in this new role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've tackled complex issues or improved processes. Highlight your analytical abilities and how they’ve helped you meet SLAs in previous roles. This will demonstrate your capability to thrive in a fast-paced environment.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing relationship-building with clients or team members.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Be prepared to explain why you’re a good fit for their supportive and diverse environment. Showing that you align with their ethos can set you apart from other candidates.
