Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert debt advice and manage customer portfolios with care.
- Company: Leading independent debt solutions provider in Scotland, employee-owned for unique opportunities.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Join a growing team in a dynamic environment focused on excellent customer service.
- Why this job: Make a real difference in people's lives by helping them manage their debt.
- Qualifications: 1+ year in debt advice or financial services, with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre. We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme. We are an employee-owned company, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders.
Due to the continuous growth experienced by the company and expected future growth, we have a vacancy for a full time Debt Adviser (Customer Account Manager).
Overall Purpose of the Job
The main role of the Debt Adviser (CAM) will be to provide debt advice to individuals who approach HM for advice. As part of the Advice Team, the role will involve managing your own portfolio of customers, taking them through the full advice process to the point of them entering into their chosen debt solution. All tasks must be undertaken, ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
Qualifications / Experience
- Previous experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year (Essential)
Knowledge and Skills required
- Excellent customer service skills (Essential)
- Good time management & organisational skills (Essential)
- Effective verbal and written communication (Essential)
- Ability to work in a regulated environment, following all company policies and core values (Essential)
Debt Adviser in Glasgow employer: Harper McDermott Ltd
Contact Detail:
Harper McDermott Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Adviser in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Debt Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Since you'll be managing your own portfolio of customers, practice answering questions about how you would handle various scenarios. Show them you can exceed expectations!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We at StudySmarter believe in employee ownership and great customer service, so look for similar vibes in your job search. Apply through our website for the best chances!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to excellent customer service.
We think you need these skills to ace Debt Adviser in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Adviser role. Highlight your experience in debt advice or customer service, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people with their debt solutions and how your background makes you a perfect fit for our team.
Showcase Your Customer Service Skills: Since we pride ourselves on excellent customer service, be sure to include specific examples of how you've gone above and beyond for customers in your previous roles. We love to see that dedication!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Harper McDermott Ltd
✨Know Your Debt Solutions
Familiarise yourself with the debt solutions offered by Harper McDermott Ltd, especially Protected Trust Deeds and Debt Payment Plans. Being able to discuss these options confidently will show your understanding of the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your excellent customer service skills. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with the company's focus on exceeding customer expectations.
✨Demonstrate Organisational Skills
Since the role involves managing your own portfolio of customers, be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a brief overview of a system or method you use to stay organised in your work.
✨Understand the Company Culture
Research Harper McDermott Ltd's employee-owned structure and how it impacts their service delivery. Showing that you understand and appreciate their unique culture will help you stand out as a candidate who is genuinely interested in being part of their team.