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For Companies At a Glance
- Tasks: Provide expert debt advice and manage customer portfolios with care.
- Company: Leading independent debt solutions provider in Scotland, employee-owned and community-focused.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Join a growing team in a dynamic and rewarding workplace.
- Why this job: Make a real difference in people's lives by helping them manage their debt effectively.
- Qualifications: 1+ year experience in debt advice or financial services, with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre. We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme. We are an employee-owned company, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders.
Due to the continuous growth experienced by the company and expected future growth, we have a vacancy for a full time Debt Adviser (Customer Account Manager).
Overall Purpose of the Job
The main role of the Debt Adviser (CAM) will be to provide debt advice to individuals who approach HM for advice. As part of the Advice Team, the role will involve managing your own portfolio of customers, taking them through the full advice process to the point of them entering into their chosen debt solution. All tasks must be undertaken, ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
Qualifications / Experience
- Previous experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year (Essential)
- Excellent customer service skills (Essential)
- Good time management
Debt Adviser employer: Harper McDermott Ltd
Contact Detail:
Harper McDermott Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Debt Adviser role. You never know who might have the inside scoop on openings at companies like Trust Deed Scotland.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of real-life examples where you've gone above and beyond for a customer, as this will show you’re a perfect fit for the role and the company’s ethos.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We recommend checking out our website for openings at Trust Deed Scotland, as they’re known for their employee-owned culture and commitment to excellent customer service.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and reinforces your commitment to providing top-notch customer service.
We think you need these skills to ace Debt Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Adviser role. Highlight your experience in debt advice or customer service, and don’t forget to showcase those excellent customer service skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people with their debt solutions and how your background makes you a perfect fit for our team.
Showcase Your Time Management Skills: Since managing your own portfolio of customers is key, be sure to mention any relevant experiences that demonstrate your time management skills. We want to see how you can juggle multiple tasks while keeping our customers happy!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Harper McDermott Ltd
✨Know Your Debt Solutions
Make sure you brush up on the specifics of Protected Trust Deeds and Debt Payment Plans. Understanding these solutions inside out will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for the Debt Adviser role.
✨Time Management Matters
Since managing your own portfolio is key, be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a specific instance where your time management skills led to a successful outcome.
✨Emphasise Teamwork
As part of the Advice Team, collaboration is important. Be prepared to talk about how you've worked with others in the past, especially in a customer-focused environment, to achieve common goals.