At a Glance
- Tasks: Provide expert debt advice and guide customers through their financial journey.
- Company: Join Trust Deed Scotland, a leading debt solutions provider in Glasgow.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on excellent customer service and career development.
- Why this job: Make a real difference in people's lives by helping them manage their debt.
- Qualifications: Experience in debt advice or customer service is essential.
The predicted salary is between 36000 - 60000 £ per year.
Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre. We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme.
Overall Purpose of the Job
The main role of the Debt Adviser (CAM) will be to provide debt advice to individuals who approach HM for advice. As part of the Advice Team, the role will involve managing your own portfolio of customers, taking them through the full advice process to the point of them entering into their chosen debt solution. All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
Principle Accountabilities Responsibilities:
- Provide debt advice to individuals.
- Manage portfolio of customers.
- Take customers through full advice process to chosen debt solution.
Qualifications / Experience
Previous experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year - Essential
Knowledge and Skills required
- Excellent customer service skills - Essential
- Good time management & organisational skills - Essential
- Effective verbal and written communication - Essential
- Ability to work in a regulated environment, following all company policies and core values - Essential
Debt Adviser (2 Vacancies) in Glasgow employer: Harper McDermott Ltd
Harper McDermott Ltd, trading as Trust Deed Scotland, is an exceptional employer located in the heart of Glasgow, offering a supportive work culture that prioritises employee development and customer satisfaction. With a strong focus on providing comprehensive debt solutions, employees benefit from ongoing training opportunities and a collaborative environment that fosters personal and professional growth, making it a rewarding place to build a career in debt advice.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Adviser (2 Vacancies) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Debt Adviser role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a client. This will show that you’re not just about numbers, but also about people!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! We love seeing applications come in from motivated candidates who are eager to join our team. Plus, it gives you a chance to showcase your interest in our company culture right from the start.
We think you need these skills to ace Debt Adviser (2 Vacancies) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt Adviser role. Highlight your experience in debt advice or customer service, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people with their debt solutions and how your background makes you a perfect fit for our team.
Showcase Your Customer Service Skills:Since we value excellent customer service, be sure to include examples of how you've gone above and beyond for customers in your previous roles. This will help us see how you can contribute to our mission.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Harper McDermott Ltd
✨Know Your Debt Solutions
Make sure you brush up on the specifics of Protected Trust Deeds and Debt Payment Plans. Understanding these solutions inside out will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you managed difficult situations or exceeded customer expectations, as this is crucial for the Debt Adviser role.
✨Demonstrate Organisational Skills
Since you'll be managing a portfolio of customers, be ready to discuss how you prioritise tasks and manage your time effectively. Share specific strategies or tools you use to stay organised and ensure nothing falls through the cracks.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to explain complex debt solutions, so being able to simplify your explanations will be key to demonstrating your communication skills.
