At a Glance
- Tasks: Be the friendly voice helping customers with their payment queries via phone and email.
- Company: Join Harper McDermott Ltd, Scotland's top independent debt solutions provider, based in Glasgow.
- Benefits: Enjoy a supportive employee-owned culture with opportunities for growth and development.
- Other info: This role offers a chance to work in a regulated environment while honing your communication skills.
- Why this job: Make a real impact by providing excellent customer service in a growing company.
- Qualifications: Previous experience in customer service or financial services is essential.
The predicted salary is between 28800 - 43200 £ per year.
Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre. We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme. We are an employee-owned company, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders.
Due to the continuous growth experienced by the company and expected future growth we have a vacancy for a full time Customer Service Representative (CSR).
OVERALL PURPOSE OF THE JOB
The main role of the CSR will be to act as a front-line adviser to our customer base, answering their queries received both via phone and email. As part of the Customer Service Team, the role will involve handling customer queries in relation to their agreed payments as well as dealing with all other payment queries, such as changes in circumstances, inability to pay etc. In addition to payments responsibilities, the CSR will be expected to handle all other customer queries in relation to the management of their chosen debt solution. All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
PRINCIPAL ACCOUNTABILITIES
- Qualifications / Experience: Previous experience in Financial Services and/or Customer Service background, at least 1 year (Essential)
- Knowledge and Skills required:
- Good time management & organisational skills (Essential)
- Effective verbal and written communication (Essential)
- Ability to work in a regulated environment, following all company policies and core values (Essential)
Customer Service Representative in Glasgow employer: Harper McDermott Ltd
Harper McDermott Ltd, trading as Trust Deed Scotland, is an exceptional employer located in the heart of Glasgow, offering a unique employee-owned structure that empowers staff and fosters a collaborative work culture. With a strong commitment to employee growth and development, we provide comprehensive training and support, ensuring our Customer Service Representatives thrive in their roles while delivering outstanding service to our clients. Join us to be part of a dynamic team dedicated to making a meaningful impact in the lives of those seeking debt solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Familiarise yourself with the debt solutions offered by Trust Deed Scotland, such as Protected Trust Deeds and Debt Payment Plans. Understanding these services will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Customer Service Representative, you'll need to convey complex information clearly and empathetically, so practice active listening and concise responses.
✨Tip Number 3
Showcase your ability to work in a regulated environment by preparing examples from your past experiences where you adhered to policies and procedures. This will highlight your suitability for the role and reassure us of your commitment to compliance.
✨Tip Number 4
Research the company culture at Harper McDermott Ltd. Being an employee-owned company, they value teamwork and customer service. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Harper McDermott Ltd. Familiarise yourself with their services, especially regarding debt solutions, to tailor your application effectively.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in financial services or customer service. Be specific about your roles and how they relate to the skills required for this position, such as effective communication and time management.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for customer service and your understanding of the company's mission. Mention how you can contribute to maintaining their high standards of customer satisfaction.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Harper McDermott Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in financial services. Be prepared to share specific examples of how you've successfully handled customer queries and resolved issues.
✨Demonstrate Effective Communication
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to explain complex concepts simply, so think about how you can convey information effectively.
✨Understand the Company’s Values
Research Harper McDermott Ltd and understand their focus on excellent customer service. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining their high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a regulated environment. Think of scenarios where you had to manage difficult situations or changes in customer circumstances, and be ready to explain your approach.
