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- Tasks: Support our Debt Advice Team with customer interactions and administrative tasks.
- Company: Join Trust Deed Scotland, a leading independent debt solutions provider in Glasgow.
- Benefits: Employee-owned company offering unique opportunities and a supportive work environment.
- Why this job: Make a real difference by helping people navigate their debt solutions.
- Qualifications: Customer service experience preferred; strong communication and organisational skills essential.
- Other info: Entry-level position with full-time hours and potential for growth.
The predicted salary is between 30000 - 42000 £ per year.
OverviewHarper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre. We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme. We are an employee-owned company, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders. We currently have vacancies for a full-time Advice Support Administrator .
ResponsibilitiesThe main role of the Advice Support Administrator will be to support our busy Debt Advice Team in all aspects of their work. This will include, but is not limited to, the following tasks: verifying information provided by our customers and collated by our debt advisers, drafting of paperwork in preparation for our customers to apply for their chosen debt solutions, debt advice & fact finding calls with our customers, information gathering calls with creditors, including HMRC and local authorities, and administrative tasks to support the management of our Advice team.
All tasks must be undertaken, ensuring that the company\’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
Qualifications / ExperiencePrevious experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year – Desirable
Knowledge and Skills
Good time management & organisational skills – Essential
Effective verbal and written communication – Essential
Ability to work in a regulated environment, following all company policies and core values – Essential
Seniority level
Entry level
Employment type
Full-time
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Advice Support Administrator employer: Harper McDermott Ltd
Contact Detail:
Harper McDermott Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the debt advice sector, especially those at Harper McDermott. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of debt solutions. Knowing your Protected Trust Deeds from your Debt Payment Plans will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for customers. This is key for the Advice Support Administrator role, so make sure to highlight these experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our unique employee-owned company.
We think you need these skills to ace Advice Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Advice Support Administrator role. Highlight any relevant experience in debt advice or customer service, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with their debt solutions and how your skills align with our company values.
Showcase Your Communication Skills: Since effective communication is key for this role, make sure your written application reflects your ability to convey information clearly and professionally. We want to see your best writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Harper McDermott Ltd
✨Know Your Stuff
Make sure you understand the basics of debt solutions, especially Protected Trust Deeds and Debt Payment Plans. Familiarise yourself with the services offered by Harper McDermott Ltd and be ready to discuss how your background in customer service or financial services can contribute to their mission.
✨Showcase Your Communication Skills
As an Advice Support Administrator, effective communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to communicate clearly and effectively, which is essential for the role.
✨Demonstrate Organisational Skills
Since the role involves managing multiple tasks, be ready to discuss how you prioritise and organise your workload. You could share a specific instance where your time management skills helped you meet a tight deadline or manage competing priorities.
✨Emphasise Customer Service Excellence
Harper McDermott Ltd prides itself on excellent customer service. Think of examples where you went above and beyond for a customer or received positive feedback. This will show that you align with their focus on exceeding customer expectations.