At a Glance
- Tasks: Support our Debt Advice Team with customer interactions and administrative tasks.
- Company: Join Trust Deed Scotland, a leading independent debt solutions provider in Glasgow.
- Benefits: Employee-owned company offering unique opportunities and a supportive work environment.
- Other info: Dynamic entry-level role with potential for growth in the financial services sector.
- Why this job: Make a real difference by helping customers navigate their debt solutions.
- Qualifications: Experience in debt advice or customer service is a plus; strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre. We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme. We are an employee-owned company, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders.
We currently have vacancies for a full-time Advice Support Administrator.
Responsibilities
- Support our busy Debt Advice Team in all aspects of their work.
- Verifying information provided by our customers and collated by our debt advisers.
- Drafting of paperwork in preparation for our customers to apply for their chosen debt solutions.
- Debt advice & fact finding calls with our customers.
- Information gathering calls with creditors, including HMRC and local authorities.
- Administrative tasks to support the management of our Advice team.
All tasks must be undertaken, ensuring that the company's focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
Qualifications / Experience
- Previous experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year - Desirable.
Knowledge and Skills
- Good time management & organisational skills - Essential.
- Effective verbal and written communication - Essential.
- Ability to work in a regulated environment, following all company policies and core values - Essential.
Seniority level: Entry level
Employment type: Full-time
Advice Support Administrator in Glasgow employer: Harper McDermott Ltd
Harper McDermott Ltd, trading as Trust Deed Scotland, is an exceptional employer located in the heart of Glasgow, offering a unique employee-owned structure that empowers staff and fosters a collaborative work culture. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive while delivering outstanding debt advice services to our customers. Join us to be part of a supportive environment where your contributions are valued and you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Support Administrator in Glasgow
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Harper McDermott Ltd. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Advice Support Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Harper McDermott Ltd and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
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How to prepare for a job interview at Harper McDermott Ltd
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Harper McDermott Ltd.
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In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Harper McDermott Ltd's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
