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For Companies At a Glance
- Tasks: Provide IT support to 500 users and resolve technical issues.
- Company: Join Harper Macleod, a top law firm in Scotland with a dynamic culture.
- Benefits: Competitive salary, wellbeing programs, and career development opportunities.
- Why this job: Make a real impact while growing your IT skills in a supportive environment.
- Qualifications: 1-2 years in IT support with strong communication and problem-solving skills.
- Other info: Exciting opportunities for career growth and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are excited to announce a vacancy for a Junior IT Support Analyst at our Glasgow office. This is an excellent opportunity for someone with around 2 years of experience in IT support who is looking to take the next step in their career and develop their skills in a dynamic and supportive environment.
As a valued member of our growing IT team, you will provide both operational and technical support to approximately 500 users across all our office locations. Your responsibilities will include managing service requests, investigating and resolving incidents, and escalating issues when appropriate. Acting as the primary point of contact, you will play a key role in keeping colleagues informed about the progress of their issues by working closely with third-party suppliers and other members of the IT team. This role offers a fantastic opportunity to operate at the highest appropriate level and gain exposure to a broad range of IT infrastructure and services.
Hours
This position is fully office based, with future opportunities to work from home.
35 Hours per Week across 3 Shift patterns:
·        8am – 4pm
·        9am – 5pm
·        10am – 6pm
Occasional out-of-hours and weekend work may also be required.
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Essential Skills
·        Technical: 1–2 years in IT support, strong Microsoft environment skills, familiarity with incident recording and diagnostics
·        Soft Skills: Excellent communication, problem-solving, and organisational abilities; professional and approachable manner
·        Work Ethic: Proactive, eager to learn, team-oriented, and able to work independently
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Desirable Skills
·        Experience in the legal sector
·        Familiarity with: Microsoft 365, Azure, Intune, Elite 3e, Worksite
Let your ambitions and ours go hand in hand
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At Harper Macleod you’ll be part of a collective effort that is never satisfied: celebrating the successes and inspiring one another to always improve. You want to deliver extraordinary results for your clients. We want to deliver extraordinary opportunities for you and encourage you to make a difference.
Harper Macleod’s culture is the sum of the actions of the people who make up our business – it’s built around taking calculated risks and pushing for innovative solutions. You know that doing things the right way is always the best way – the right things for clients, colleagues, and our communities. We will never compromise on this.
In 2025, we were proud to be named the best law firm in Scotland by the prestigious Chambers UK to go alongside many other accolades. A year earlier, we were named ESG Firm of the Year and the only Scottish law firm to be included in Legal 500’s Green Guide, both for the second year running.
We offer a competitive salary and benefits package, active colleague engagement, wellbeing, sustainability & CSR programs, and the opportunity to develop your career.
Harper Macleod LLP is committed to promoting equal opportunities and developing a diverse workforce.
Junior IT Support Analyst employer: Harper Macleod
Contact Detail:
Harper Macleod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific incidents or service requests. This will help you showcase your problem-solving skills and technical knowledge during the interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft environments, and any relevant soft skills like communication and problem-solving.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role and how you can contribute to our team. Share specific examples of your past experiences that align with the responsibilities of the Junior IT Support Analyst position.
Show Your Enthusiasm: Let your passion for IT shine through in your application. We love candidates who are eager to learn and grow, so don’t hesitate to express your enthusiasm for the opportunity to develop your skills with us.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Harper Macleod
✨Know Your Tech Stuff
Brush up on your technical skills, especially in Microsoft environments. Be ready to discuss your experience with incident recording and diagnostics, as these are crucial for the Junior IT Support Analyst role.
✨Show Off Your Soft Skills
Prepare examples that highlight your communication, problem-solving, and organisational abilities. Since you'll be the primary point of contact for users, demonstrating a professional and approachable manner is key.
✨Research the Company Culture
Familiarise yourself with Harper Macleod's values and culture. Understanding their commitment to innovation and community will help you align your answers with what they’re looking for in a candidate.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the tools they use like Microsoft 365 and Azure, and opportunities for growth within the company. This shows your eagerness to learn and engage with the role.