At a Glance
- Tasks: Assist with client enquiries and deliver exceptional care from the first point of contact.
- Company: Join an award-winning law firm known for its collaborative culture and client focus.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic team with opportunities for growth and learning in a fast-paced environment.
- Why this job: Make a real impact in client engagement and explore a career in the legal sector.
- Qualifications: Strong customer service skills and a passion for client care.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Due to expansion, an opportunity has arisen for an enthusiastic individual to join our award-winning Business Development department. The Business Development team comprises of three main work streams: HM Connect, Bids & Tenders and Digital Acquisition. Digitally acquired client enquiries are managed through our new HM Gateway division, which serves as the first point of contact for new clients engaging with Harper Macleod. This team plays a vital role in shaping the client experience from the very beginning.
The Role
We’re looking for an enthusiastic Client Engagement Assistant to join our team and assist with new business enquiries. You’ll be at the heart of our client experience, delivering exceptional care from the very first point of contact. You’ll respond to prospective client enquiries, received via email, our website and by telephone, with a positive and proactive approach. You will handle incoming enquiries within strict timeframes, engaging confidently to understand their individual or business legal needs. Using your strong client‑care skills, you’ll assess the most appropriate next steps, applying department criteria to triage enquiries, and ensure each enquiry is directed to the right department. This includes reviewing suitability, carrying out conflict of interest searches, and ensuring all enquiries are accurately recorded and progressed in CRM systems. Working collaboratively with our client advisors, you’ll help ensure enquiries are allocated correctly and within agreed timescales, contributing to a smooth and efficient client journey. You’ll also support the maintenance of the team’s information tools, helping us keep our processes clear, current, and reliable.
We’re looking for someone who is genuinely passionate about client care and customer service, and who brings experience from an office or customer‑facing environment. This role offers the opportunity to explore the business side of a law firm and develop an alternative career within the legal sector.
What You’ll Be Doing
- Dealing with prospective client enquiries received by email, website and telephone within strict time frames
- Confidently engage with prospective and existing clients to understand their legal needs
- Review and triage all enquiries to assess service suitability and ensure they are directed to the most appropriate staff member for support.
- Undertaking conflict of interest searches and identifying any attendant risks
- Utilising systems such as HubSpot and RingCentral
- Liaising with client advisors to ensure enquiries are allocated properly and within agreed time limits
- Support the maintenance of the team’s information tools.
What We’re Looking For
Essential skills & experience:
- Consistently provides outstanding customer service with a strong sense of pride and professionalism
- Excellent communication skills, both written and oral
- Strong teamwork mentality and commercial understanding
- Passionate about client care
- Ability and willingness to learn legal terminology and processes, including proactively upskilling and improving own knowledge
- Ability to flourish in a fast-paced environment
Desirable:
- Awareness of the legal sector is an advantage, but training will be provided
- Experience using and maintaining databases and CRM systems such as HubSpot and RingCentral
- Experience working in a professional services environment
Let your ambitions grow with ours
At Harper Macleod, ambition is what drives us forward. We are a firm that cares about doing great work and making a real impact for our clients and for each other. We believe in progress, not standing still. That means sharing ideas, supporting growth and creating opportunities for everyone to shine. If you want to work somewhere that values curiosity and collaboration, you’ll feel right at home here.
Our story so far includes recognition as Scotland’s Firm of the Year 2025, ESG Firm of the Year 2024 and a place in the Legal 500’s Green Guide for two years running. But we’re not done yet. The best is still to come. We offer a competitive salary and benefits package, active colleague engagement, wellbeing, sustainability & CSR programmes and the opportunity to develop your career. If you’re ready to shape the future with us, we would love to hear from you.
Client Engagement Assistant in Edinburgh employer: Harper Macleod
At Harper Macleod, we pride ourselves on being an exceptional employer that fosters a collaborative and ambitious work culture. As a Client Engagement Assistant, you will be at the forefront of client interactions, supported by a team that values your growth and development within the legal sector. With a competitive salary, comprehensive benefits, and a commitment to employee wellbeing, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Assistant in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Harper Macleod's values, recent achievements, and their approach to client care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients, it's crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with discussing legal needs and client enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Harper Macleod team.
We think you need these skills to ace Client Engagement Assistant in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for client care shine through! We want to see that you're genuinely excited about the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had and how they relate to the Client Engagement Assistant position.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the legal sector, and make sure to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get a feel for our culture and values while you’re at it!
How to prepare for a job interview at Harper Macleod
✨Know the Company Inside Out
Before your interview, take some time to research Harper Macleod. Understand their values, recent achievements, and the specific role of the Business Development team. This will not only show your enthusiasm but also help you tailor your responses to align with their goals.
✨Showcase Your Client Care Skills
Since the role is all about client engagement, prepare examples from your past experiences where you provided exceptional customer service. Think of situations where you went above and beyond to meet a client's needs, as this will demonstrate your passion for client care.
✨Familiarise Yourself with Legal Terminology
While you may not be a legal expert, having a basic understanding of legal terms and processes can set you apart. Brush up on common legal jargon and be ready to discuss how you would approach learning more about the legal sector in your new role.
✨Practice Your Communication Skills
As excellent communication is key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you engage with clients and handle enquiries effectively.
