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For Companies At a Glance
- Tasks: Build and maintain strong client relationships while driving revenue growth.
- Company: Harper James is an innovative commercial law firm focused on client success and work-life balance.
- Benefits: Enjoy 33 days holiday, private healthcare, and an electric car scheme.
- Why this job: Join a dynamic team in a fast-paced environment with no politics and a focus on innovation.
- Qualifications: Experience in account management, strong communication skills, and tech-savvy.
- Other info: Office-based role in Sheffield with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Client Account Manager
We are growing our sales function, and we are looking for a dynamic, client-focused Account Manager to help us establish a new account management function.
This role is key to supporting our existing client base and driving additional revenue through relationship management and tailored service offerings.
If you are passionate about building long-term client relationships and driving revenue growth, we would love to hear from you!
This role is office based at our Sheffield office.
About Harper James
Harper James is a growing and ambitious commercial law firm like no other. Forget any misconceptions you may have about the legal industry, we\’re not stuffy or inhibited by traditions.
Founded in 2014, our purpose is as strong now as it was then – to enable growth-oriented businesses to succeed through delivering top-quality and accessible legal services by acting as partners in our clients’ journeys while our people enjoy a true work-life balance.
Harper James continues to grow at c40%+ year on year. This year, more than 150 people will support 4000+ businesses and we expect to double our turnover over the next two years.
Key Responsibilities
- Build and maintain strong relationships with our existing clients.
- Identify opportunities for cross-selling and upselling additional legal services.
- Proactively manage client accounts to ensure satisfaction and retention.
- Collaborate with internal teams, including legal and business development, to ensure seamless service delivery.
- Meet revenue targets by identifying client needs and providing relevant solutions.
What we are looking for
- Proven experience in account management or client relationship roles, ideally within professional services.
- Strong communication and negotiation skills.
- Ability to manage multiple client accounts with a focus on service excellence.
- A proactive and results-driven approach to client engagement.
We need tech-savvy self-starters who thrive in a fast-paced, modern work environment. We leverage cutting-edge technology to streamline our office processes and maximize productivity.
You’ll excel as part of the HJ team if you:
- Are a quick learner, ready to adapt to new systems and technologies with enthusiasm.
- Are excited about adopting and using AI tools to boost efficiency and productivity.
- Have a solid working knowledge of Microsoft 365 products (eg. Word, Excel, PowerPoint, Outlook)
- Can confidently navigate SharePoint to manage and collaborate on projects.
The bottom line
- An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
- An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
- Competitive salary and OTE.
- 33 days holiday, including public holidays.
- Option to buy up to 5 holiday days a year.
- Private Healthcare
- Death in service benefit.
- Access to our electric car scheme.
NO AGENCIES PLEASE
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Client Account Manager employer: Harper James
Contact Detail:
Harper James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with Harper James' unique approach to client relationships. Understanding their emphasis on partnership and service excellence will help you align your communication style and demonstrate how you can contribute to their growth.
✨Tip Number 2
Prepare specific examples of how you've successfully managed client accounts in the past. Highlight instances where you've identified opportunities for cross-selling or upselling, as this aligns directly with the role's responsibilities.
✨Tip Number 3
Showcase your tech-savviness by discussing any experience you have with AI tools or Microsoft 365 products. Being able to demonstrate your comfort with technology will resonate well with their modern work environment.
✨Tip Number 4
Research the legal services industry trends and be ready to discuss how they might impact client needs. This knowledge will not only impress during discussions but also show your proactive approach to understanding the market.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or client relationship roles. Emphasise your communication and negotiation skills, as well as any experience in professional services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building long-term client relationships. Mention specific examples of how you've driven revenue growth in previous roles and how you can contribute to Harper James's goals.
Showcase Your Tech Savviness: Since the role requires being tech-savvy, mention your familiarity with Microsoft 365 products and any experience with AI tools or other technologies that enhance productivity. This will demonstrate your readiness for a modern work environment.
Highlight Your Proactive Approach: In your application, illustrate your proactive and results-driven approach to client engagement. Provide examples of how you've successfully managed multiple client accounts while ensuring service excellence.
How to prepare for a job interview at Harper James
✨Showcase Your Relationship-Building Skills
As a Client Account Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you successfully managed client accounts and enhanced satisfaction.
✨Demonstrate Your Proactive Approach
Highlight instances where you took the initiative to identify client needs and provided tailored solutions. This will show that you are results-driven and can effectively manage multiple accounts.
✨Familiarise Yourself with Technology
Since the role requires tech-savviness, be ready to discuss your experience with Microsoft 365 and any AI tools you've used. Mention how these technologies have helped you improve efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to negotiate or resolve conflicts with clients, and be ready to share your thought process.
