Chief Commercial Officer

Chief Commercial Officer

Location: Flexible (regular travel to Birmingham and Sheffield)

Package: Competitive salary commensurate with the role, plus equity

About Harper James: Harper James is a full‑service commercial law firm built to serve the UK’s most ambitious SMEs. Since launching in 2014, we’ve grown to a 140‑plus strong team and have supported over 6,500 clients nationwide.

Our unique subscription‑based model redefines how businesses access legal advice – flexible, transparent, and powered by our proprietary technology platform, Core.

With the backing of Lloyds Development Capital (LDC), we’re entering an exciting new phase of rapid growth: scaling nationally and investing heavily in innovation, continuing to challenge what a modern law firm can be, and working as a no‑ego team driven by performance, collaboration and progress.

Role Overview

We’re seeking a dynamic and strategic Chief Commercial Officer (CCO) to join our board and lead the next stage of our commercial growth. This is a pivotal leadership role in a high‑growth, PE‑backed business where sales, account management and marketing sit at the heart of our strategy.

Key Responsibilities

• Unite and lead sales, account management and marketing into a single, powerful commercial strategy.
• Drive ambitious revenue and EBITDA growth.
• Play a key role in shaping the firm’s future – with equity on offer for the right candidate.

Additional Responsibilities

• Develop and execute an integrated commercial strategy across sales, account management and marketing.
• Align plans with company growth objectives and continuously refine them to maximise revenue and profitability.
• Drive innovation through creative and data‑led approaches.
• Define and own KPIs for all commercial functions.
• Implement scalable processes and automation to systemise delivery.
• Use data to analyse pipeline performance, campaign ROI, conversion rates and customer feedback.
• Monitor market trends and emerging opportunities.
• Experiment with new channels, approaches and structures.
• Challenge and evolve commercial processes to ensure they’re fit for the future.
• Build multi‑year revenue and market expansion plans.
• Strengthen and grow our subscription and recurring revenue models.
• Influence product and service development to achieve long‑term goals.
• Act as a key member of the Board and executive team.
• Partner with the CEO and C‑suite colleagues on overall company direction.
• Provide commercial insight and report on performance at board level.

Qualifications & Experience

• 10+ years in senior commercial roles (CCO, CRO, Sales or Marketing Director).
• Strong track record of driving revenue growth and profitability in scaling businesses.
• Deep understanding of outbound and inbound sales engines.
• Experience leading on the development of proactive account management strategies that build revenue and reduce churn.
• Experience building and scaling sales teams, implementing dashboards, and driving performance cultures.

Marketing & Brand Strategy Acumen

• Ability to set and oversee a marketing vision that balances brand building with performance and growth objectives at scale.
• Experience providing strategic oversight of paid digital channels, SEO, and AI/LLM optimisation to drive high‑quality lead generation.

Data‑Driven & KPI‑Focused

• Target‑driven approach, using metrics and insights to shape strategy.
• Skilled in defining, tracking and acting on commercial KPIs.

Leadership & Communication

• Inspiring and clear communicator with the ability to influence at all levels.
• Confident presenting to boards, investors and clients.

Board‑Level Experience

• Experience operating at board or executive level.
• Strong understanding of governance, strategy and investor relations.