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- Tasks: Assist customers in Spanish and English with orders, queries, and returns.
- Company: Join a supportive and diverse company culture at Harper Recruitment Group.
- Benefits: Enjoy hybrid working, casual dress code, and development opportunities.
- Why this job: Make a difference in customer service while developing your skills in a global company.
- Qualifications: Fluency in Spanish and English, plus experience with Microsoft Excel.
- Other info: Exciting career growth potential in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Harper Recruitment Group is working in partnership with a leading company who are looking for a Spanish Speaking Customer Service Representative to support their wholesale and retail customers.
What will the role involve?
- Responding to customer queries regarding orders via email and telephone
- Processing orders & entering details into in-house systems
- Supporting with delivery queries
- Managing returns and refunds
- Liaising with and coordinating couriers
- Authorising credit notes strictly following company guidelines
- Producing correspondence and confirmation via email
- Demonstrating and developing knowledge of product lines
- Other administrative or customer service tasks to support the wider teams
Who are we looking for?
- Fully fluent in Spanish and English
- Able to take on product knowledge
- Experience using Microsoft Excel
What’s in it for you?
- Supportive and diverse company culture
- Hybrid working – 2 days in the Nottingham office
- Casual dress code
- Development opportunity in a global company
Apply NOW to avoid disappointment!
Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
Spanish Speaking Customer Service in Nottingham employer: Harper Finance
Contact Detail:
Harper Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your Spanish! Since this role is all about customer service in both English and Spanish, brush up on your language skills. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our live vacancies for other roles that might suit you perfectly.
We think you need these skills to ace Spanish Speaking Customer Service in Nottingham
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being fluent in Spanish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this specific role. Mention any relevant experience in customer service or using Microsoft Excel that aligns with what we’re looking for.
Be Clear and Concise: When writing your cover letter or email, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality. Let us know why you’re excited about this opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Harper Finance
✨Brush Up on Your Spanish
Since the role requires fluency in Spanish, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Spanish to boost your confidence.
✨Know the Company and Its Products
Do some research on the company and its product lines. Understanding what they offer will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Familiarise Yourself with Customer Service Scenarios
Prepare for common customer service situations you might face, such as handling returns or processing orders. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to handle difficult customers.
✨Get Comfortable with Microsoft Excel
Since experience with Microsoft Excel is a requirement, brush up on your skills. Familiarise yourself with basic functions and data entry techniques, as you may be asked about this during the interview.
