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- Tasks: Assist customers via email, phone, and chat with their shopping journey.
- Company: Join a global company focused on customer satisfaction and support.
- Benefits: Enjoy hybrid working, 25 days holiday, and a 12% pension scheme.
- Why this job: Be part of a supportive culture with development opportunities and employee discounts.
- Qualifications: Fluent in German and English, with customer service experience and Microsoft Office skills.
- Other info: Casual dress code and flexibility to work from abroad for 15 days a year.
The predicted salary is between 19500 - 26000 £ per year.
Harper Recruitment Group is working in partnership with a Global company who are looking for 3 German Speaking Customer Service Advisors to support their wholesale and retail customers. You will be the key contact via email, telephone, and online chat to support the customers shopping journey.
What will the role involve?
- Communicating with customers via email, telephone and online
- Assisting customers with a range of enquiries including; order taking, product knowledge, tracking deliveries, returns, refunds, sizing, and quality queries
- Successfully managing multiple tasks to promptly solve customer queries
- Working closely with marketing, retail, and other teams to improve customer satisfaction
- Discussing new products and promotions with customers
- Updating in-house computer systems
- Identifying ways to improve processes in order to enhance customer journey, brand loyalty and sales
- Other administrative or customer service tasks to support the wider teams
Who are we looking for?
- Fully fluent in German and English, able to communicate both verbally and in writing
- Customer-focused with proven customer service experience
- Able to work to customer service targets, metrics and KPIs
- Experience using Microsoft Office including Excel
What’s in it for you?
- Hybrid working – 3 days in the Nottingham office, 2 days from home
- 25 days holidays (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory pension scheme (8% on us and 4% from you)
- Flexibility to work 15 days per year from abroad anywhere in Europe
- Free secure onsite parking and discounts with local public transport
- Cycle to work scheme
- Employee Assistance program offering free access to mental health and wellbeing support plus legal and financial advice
- Casual dress code
- 50% employee discount
- Subsidised canteen and break-out areas
- Development opportunity in a global company
- Supportive and diverse company culture
Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
German Customer Service Advisor employer: Harper Finance
Contact Detail:
Harper Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in customer service contexts. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experience where you've successfully handled customer queries. This will showcase your problem-solving skills and customer focus.
✨Tip Number 4
Research the company culture and values. Being able to align your answers with their mission will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace German Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in roles where you communicated with customers in German and English. Use specific examples that demonstrate your ability to manage multiple tasks and solve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in both languages. Mention how your skills align with the job requirements, such as your experience with Microsoft Office and your ability to work towards targets.
Highlight Relevant Skills: In your application, emphasise your communication skills and any experience you have with online chat or telephone support. Mention your familiarity with handling enquiries related to orders, returns, and product knowledge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Harper Finance
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages to demonstrate your proficiency.
✨Know the Company and Its Products
Research the company and its product offerings thoroughly. Understanding their brand and what they sell will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Think of examples from your past experience where you successfully handled customer queries or complaints. Be ready to discuss these scenarios during the interview to showcase your problem-solving skills.
✨Familiarise Yourself with KPIs
Since the job involves working towards customer service targets and metrics, it’s a good idea to understand common KPIs in customer service. This knowledge will help you discuss how you can contribute to achieving these goals.
