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- Tasks: Manage customer orders, handle queries, and ensure a great experience using various tools.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 9.27 days holiday, private medical insurance, and fun social events.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Experience with ERP systems like SAP is essential; strong IT skills required.
- Other info: Must have the legal right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
This is a varied and vital role, from entering customer orders into the ERP system (SAP), to managing bespoke requests, liaising with couriers, and handling email and live chat queries. You’ll use tools like Excel, CRM platforms, Teams—and even ChatGPT. Some orders will come via online portals; either way, you’ll make sure every customer has a great experience.
- Experience using an ERP system such as SAP, Sage or Oracle (essential requirement)
- Customer service and order processing experience
- Strong IT skills, especially Excel
- Someone who takes ownership, takes pride in their work, and enjoys helping people
Monday to Friday, 9.27 days holiday plus bank holidays.
- Private Medical Insurance, Life Assurance, and Employee Assistance Programme
- Ongoing personal development opportunities
- Volunteer days and social events—BBQs, quiz nights, Christmas parties and more
You must have the legal right to work in the UK.
Specialist Support Officer employer: Harper Evans Recruitment
Contact Detail:
Harper Evans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Support Officer
✨Tip Number 1
Familiarise yourself with ERP systems like SAP, Sage, or Oracle. If you haven't used them before, consider taking a short online course or tutorial to boost your confidence and show your commitment to learning.
✨Tip Number 2
Brush up on your Excel skills, especially functions that are commonly used in data entry and analysis. Being able to demonstrate your proficiency in Excel during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help a customer, as this will highlight your suitability for the role.
✨Tip Number 4
Get comfortable with communication tools like Teams and live chat platforms. Practising how to effectively communicate in a virtual environment can help you feel more at ease during the interview process.
We think you need these skills to ace Specialist Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with ERP systems like SAP, Sage, or Oracle. Emphasise your customer service skills and any specific achievements in order processing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage orders efficiently. Mention your strong IT skills and how you can contribute to enhancing the customer experience.
Showcase Relevant Skills: In your application, clearly outline your proficiency in tools like Excel and CRM platforms. Provide examples of how you've used these tools in previous roles to improve processes or customer satisfaction.
Highlight Your Work Ethic: Demonstrate your ownership and pride in your work by sharing specific instances where you went above and beyond to help customers or improve workflows. This will resonate well with the company's values.
How to prepare for a job interview at Harper Evans Recruitment
✨Showcase Your ERP Experience
Make sure to highlight your experience with ERP systems like SAP, Sage, or Oracle during the interview. Be prepared to discuss specific examples of how you've used these systems in previous roles, as this is a key requirement for the Specialist Support Officer position.
✨Demonstrate Customer Service Skills
Since this role involves customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Discuss any challenging situations you've handled and how you ensured a positive experience for the customer.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, such as Excel, CRM platforms, and Teams. You might be asked about your proficiency with these tools, so having some practical examples or scenarios in mind can help you stand out.
✨Emphasise Ownership and Pride in Work
The company values individuals who take ownership and pride in their work. Prepare to discuss how you approach tasks with responsibility and dedication, and provide examples of how you've gone above and beyond in your previous roles.
