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- Tasks: Lead client delivery operations and inspire a high-performing team.
- Company: Dynamic learning and development consultancy with a focus on creativity and impact.
- Benefits: Competitive salary, generous holiday, flexible working, and a supportive culture.
- Why this job: Shape the future of client delivery in a growing consultancy and make a real difference.
- Qualifications: Experience in client operations and strong leadership skills required.
- Other info: Join a collaborative environment with excellent growth opportunities.
The predicted salary is between 60000 - 65000 £ per year.
This is your chance to lead delivery at a consultancy that’s growing with intention and where your leadership shapes what comes next. You’ll run a high-performing team of three, orchestrate a network of 40+ coaches and facilitators, and make sure every client programme lands exactly as it should. You will be joining a successful learning and development consultancy specialising in creating high-performing cultures, developing leaders, and helping teams tackle the challenges that matter most. The Client Delivery Lead role combines hands-on leadership with the chance to shape operational systems and influence strategic growth.
The Role
As the Client Delivery Lead, you will be the operational backbone of the business, reporting directly to the Managing Director. You’ll lead the client team, coordinate the network of 40+ coaches, and manage the systems and processes that enable seamless, profitable delivery.
Key responsibilities:
- Lead day-to-day client delivery operations, ensuring seamless planning and execution of programmes and workshops.
- Manage, develop, and inspire the client team, providing clarity, coaching, and performance management.
- Oversee a global network of facilitators and coaches, ensuring the right talent is matched to each project.
- Own operational systems, processes, and tools to support scalable growth and efficiency.
- Support commercial performance by optimising resource utilisation, cost efficiency, and delivery margins.
- Act as part of the extended leadership team, contributing to strategic operational planning.
What we’re looking for:
- Substantial experience in client operations, programme delivery, or service delivery leadership.
- Proven track record of managing operational teams and complex delivery portfolios.
- Strong process design and operational systems thinking.
- Experience managing external associates, freelancers, or partner networks.
- Excellent project and resource planning skills, with exceptional attention to detail.
- Confident communicator able to influence senior leaders, clients, and partners.
- Solutions-focused, calm under pressure, and commercially aware.
Desirable:
- Experience in L&D, executive coaching, or training consultancy.
- Background in scale-up or fast-growing SME environments.
- Experience coordinating global client delivery.
Personal Attributes:
- Collaborative, organised, and solutions-focused.
- Commercially aware with operational rigour.
- Enjoy working in a small founder-led environment.
What’s in it for you:
- £62,500 annual salary
- 7.5% pension contribution
- 30 days holiday plus Christmas closure
- Flexible, hybrid working
- Animal-friendly office
- Learning & development opportunities
- Flexible start/finish times for wellbeing
- Social events
This is a unique opportunity to shape and lead operations at a consultancy known for creativity, client impact, and a supportive culture. Apply today with client interviews week beginning the 12th January.
Client Delivery Lead in London employer: Harper Evans Recruitment
Contact Detail:
Harper Evans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Client Delivery Lead role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to learning and development, and think about how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've managed teams and delivered successful projects in the past. We love hearing about real-life examples that demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who can help us shape the future of client delivery.
We think you need these skills to ace Client Delivery Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client operations and programme delivery. We want to see how your skills align with the role of Client Delivery Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Client Delivery Lead, you'll be managing a team and coordinating a network of coaches. Use your application to demonstrate your leadership style and any successful projects you've led. We love to see examples of how you've inspired and developed teams!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience. Avoid jargon and focus on what makes you the perfect fit for our consultancy.
Apply Through Our Website: We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Harper Evans Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of client delivery operations. Brush up on your knowledge of programme delivery, operational systems, and how to manage a team effectively. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you've faced and how you inspired your team to overcome them. This is your chance to demonstrate your ability to manage and develop a high-performing team.
✨Be Solutions-Focused
During the interview, be ready to discuss how you approach problem-solving. Share instances where you've had to think on your feet or adapt to changing circumstances. Highlighting your calmness under pressure will resonate well with the interviewers.
✨Engage with the Company Culture
Research the consultancy's values and culture before the interview. Be prepared to discuss how your personal attributes align with their collaborative and solutions-focused environment. Showing that you’re a good cultural fit can set you apart from other candidates.