Head of Client Operations

Job Description

Head of Client Operations

£62,500 | London (Hybrid) | Leadership Consultancy

We\’re recruiting for a successful leadership consultancy that\’s scaling. They already have an established strong client base and now they\’re executing an ambitious five-year growth plan. They need someone to ensure their operations scale with the same quality that got them here.

The opportunity

As their first Head of Client Operations, you\’ll report to the Managing Director with accountability for client delivery. You\’ll build the systems, lead the team, and create the infrastructure for sustainable growth.

Your remit :

• Lead end-to-end client delivery operations across a growing portfolio
• Manage the client operations team of 3
• Coordinate a network of 40+ facilitators and coaches
• Design scalable processes, planning cycles, and operational tools
• Drive efficiency and maintain exceptional client experience
• Contribute to business strategy as part of the extended leadership team

What they\’re looking for :

• 5-8 years in client operations or service delivery leadership (professional services, consultancy, training, or agency)

Track record leading small operational t…