At a Glance
- Tasks: Support disabled students with enquiries and coordinate study skills sessions.
- Company: Harper Adams University, known for its inclusive environment.
- Benefits: Competitive salary, part-time hours, and a supportive team.
- Other info: Join a fast-paced team dedicated to student success.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26093 - 28031 £ per year.
We are seeking a motivated and well‑organised individual to join our team at Harper Adams University. The University supports one of the highest proportions of disabled students in UK higher education, and this role is key to ensuring an excellent student experience.
Working closely with a friendly and experienced team, you will act as the main point of contact for disability related enquiries, providing first‑line support to students. This will include offering guidance on the Disabled Students’ Allowance (DSA), arranging assessments for Specific Learning Difficulties (SpLDs), and coordinating 1:1 study skills sessions.
About you
- Excellent communication and customer service skills
- Ability to handle sensitive information with confidentiality, empathy, and professionalism
- Strong organisational, administrative, and IT skills
- Proven ability to prioritise and manage a varied workload
- Experience in a customer‑focused environment
- An understanding of the challenges faced by disabled students (desirable)
This is an exciting opportunity for someone who enjoys working in a fast‑paced environment and is passionate about supporting students to succeed.
For any queries or an informal discussion, please contact Jane Hill at -adams.ac.uk.
£26,093 to £28,031 per annum, pro rata - Grade 5. The point of entry will be dependent upon relevant qualifications and experience.
Learner Support Officer (Part Time, Fixed term up to 12 months) in Edgmond employer: Harper Adams University
Harper Adams University is an exceptional employer that prioritises inclusivity and student support, making it a rewarding place to work. With a strong commitment to employee development, you will be part of a collaborative team dedicated to enhancing the experience of disabled students, all while enjoying a flexible part-time schedule. The university's supportive work culture fosters professional growth and offers unique opportunities to make a meaningful impact in the lives of students.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Support Officer (Part Time, Fixed term up to 12 months) in Edgmond
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Harper Adams University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Harper Adams University and let us see your personality shine through!
We think you need these skills to ace Learner Support Officer (Part Time, Fixed term up to 12 months) in Edgmond
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Harper Adams University.
Get Familiar with Our Brand:Before applying, take some time to learn about Harper Adams University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Harper Adams University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Harper Adams University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Harper Adams University will surely appreciate.
