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- Tasks: Deliver top-notch support to our network of mortgage intermediaries and ensure seamless communication.
- Company: Join a dynamic financial services company focused on customer satisfaction.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing broker relationships and improving service experiences.
- Qualifications: Customer service experience in financial services and strong communication skills are preferred.
- Other info: Be part of a supportive team with exciting career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The Intermediary Support Adviser plays a vital role in delivering high-quality support and service to our network of intermediaries. This position is responsible for responding efficiently to enquiries, providing timely and accurate information, and ensuring a seamless experience for partners and stakeholders. The associate will act as a key point of contact, facilitating effective communication between internal teams and external intermediaries, with a strong focus on building and maintaining productive working relationships. By proactively identifying and resolving issues, the Intermediary Support Adviser supports the achievement of organisational goals, enhances customer satisfaction, and contributes to the overall success of the business.
Key Responsibilities:
- Provide best-in-class customer service to our mortgage intermediary (or broker) partners.
- Respond to inbound enquiries from brokers, either via telephone or email.
- Proactively manage both the telephone and broker support inbox and engage other areas of the business to reach a satisfactory outcome.
- Respond in a timely manner and to a high degree of accuracy, as both telephone and email enquiries have associated SLAs.
- Escalate to appropriate internal teams and track outstanding requests to resolution.
- Support our team of field-based Business Development Managers (BDMs) with responding to overflow enquiries when they are attending events and face-to-face broker visits.
- Build key relationships with our broker panel to ensure high levels of satisfaction with the societies mortgage proposition.
- Maintain accurate and up-to-date records of all broker contacts, queries and application data using internal systems.
- Gather feedback from intermediaries about service experience and relay suggestions for process improvements to manager.
- Assist with the organisation and administration of broker events, webinars and roadshows, as needed.
Knowledge, skill and qualification requirements:
- Experience of customer service in the Financial Services sector is desirable.
- Knowledge of the UK mortgage market is desirable.
- Individuals with knowledge or experience of working within the mortgage intermediary sector would be welcome to apply.
- Strong verbal and written communication skills.
- Familiarity with Microsoft suite of IT software (Excel, PowerPoint, etc).
- Individuals with a passion for providing excellent service to valued partners.
This is a full-time role working on a hybrid basis with the expectation of attending the Harpenden office twice weekly.
Intermediary Support Adviser employer: Harpenden for Intermediaries
Contact Detail:
Harpenden for Intermediaries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediary Support Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for an Intermediary Support Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the UK mortgage market. Familiarise yourself with common broker queries and think about how you would handle them. This will show potential employers that you're ready to hit the ground running!
✨Tip Number 3
When you get the chance to chat with hiring managers, don’t just talk about your skills—share specific examples of how you've provided excellent customer service in the past. This will help them see you as the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Intermediary Support Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Intermediary Support Adviser role. Highlight your customer service experience, especially in the Financial Services sector, and show how your skills align with the job description.
Showcase Communication Skills: Since strong verbal and written communication skills are key for this role, use clear and concise language in your application. Don’t forget to mention any relevant experience that demonstrates your ability to communicate effectively with partners and stakeholders.
Highlight Relevant Experience: If you have experience in the mortgage market or working with intermediaries, make it front and centre in your application. We want to see how your background can contribute to providing best-in-class support to our broker partners.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Harpenden for Intermediaries
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK mortgage market and the financial services sector. Familiarise yourself with common terms and processes, as well as any recent changes in regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Intermediary Support Adviser, strong verbal and written communication skills are crucial. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with clients or colleagues in the past.
✨Demonstrate Customer Service Excellence
Be ready to discuss your experience in providing top-notch customer service. Think of specific instances where you went above and beyond for a client or resolved a tricky issue. Highlighting your passion for helping others will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding a good fit for both you and the company.
