Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage mortgage collections and provide top-notch customer service daily.
- Company: Join a reputable financial institution dedicated to excellent customer care.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team making a real impact in customers' lives.
- Qualifications: 1+ years in financial services, strong customer service skills, and MS Office proficiency required.
- Other info: Experience in mortgages or collections is a plus!
The predicted salary is between 28800 - 43200 £ per year.
The Mortgage Administrator (Customer Operations) is responsible for delivering the highest level of customer service to our customers. Customer Operations administration includes:
- Redemptions
- Payments
- Deeds
- Further Advances
- Funds release preparation and sign off
- Post contract variations
- Invoice payments
- Statement production
All stages are processed in a timely and efficient manner, providing fast and efficient mortgage processing service in accordance with the Service level agreements and Procedures.
Customer service involves liaison with customers and solicitors, by phone, email or in writing.
Regulatory/Statutory Responsibilities:
- Complete required training and maintain good knowledge of relevant regulations, including the Building Societies Act, PRA and FCA Handbooks.
- Support the Society in ensuring all governance activities comply with agreed Society policies and procedures, including Risk Management, Fraud, Data Protection, Health & Safety, and Business Continuity Management (BCP).
- Knowledge and adherence to regulations relating to anti-money laundering, financial crime, and anti-bribery and corruption.
- Ensure awareness of how to report suspicions to the MLRO and your duty to avoid ‘tipping off’.
- Adhere to all audit and compliance requirements and Society Policy and Procedure.
Requirements:
- An excellent standard of written and spoken English.
- Minimum of 1 year’s experience in a financial services environment.
- Customer service experience over the phone and by email, ideally in the financial services sector.
- Mortgage or collections experience preferred.
- Proficient in the use of MS Office (Word, Outlook).
Mortgage Collections Officer (Contract) employer: Harpenden Building Society
Contact Detail:
Harpenden Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Collections Officer (Contract)
✨Tip Number 1
Familiarise yourself with the key regulations and compliance requirements relevant to the mortgage sector, such as the Building Societies Act and FCA Handbooks. This knowledge will not only help you in interviews but also demonstrate your commitment to adhering to industry standards.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've effectively communicated with clients in previous roles. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction, as this is crucial for a Mortgage Collections Officer.
✨Tip Number 3
Network with professionals in the financial services sector, especially those with experience in mortgage collections. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 4
Brush up on your MS Office skills, particularly in Word and Outlook, as these tools are essential for the role. Consider taking a quick online course or tutorial to ensure you're proficient and can showcase your abilities during the interview process.
We think you need these skills to ace Mortgage Collections Officer (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial services. Emphasise any specific roles related to mortgage collections or administration, showcasing your ability to handle tasks like payments, redemptions, and customer liaison.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the job description. Mention your understanding of regulatory responsibilities and your commitment to compliance. Use examples from your past experience to demonstrate how you meet the requirements outlined in the job posting.
Showcase Communication Skills: Since the role requires excellent written and spoken English, ensure your application is free from errors. Use clear and concise language to convey your points. If you have experience communicating with customers or solicitors, highlight this in your application.
Highlight Relevant Training: If you have completed any training related to financial regulations, anti-money laundering, or customer service, be sure to mention it. This shows your commitment to maintaining knowledge in areas crucial for the role and aligns with the company's expectations.
How to prepare for a job interview at Harpenden Building Society
✨Know Your Regulations
Familiarise yourself with the Building Societies Act, PRA and FCA Handbooks. Being able to discuss these regulations confidently will show your understanding of the industry and your commitment to compliance.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your experience in handling customer queries over the phone and via email, especially in a financial services context.
✨Showcase Your Technical Proficiency
Be ready to discuss your experience with MS Office, particularly Word and Outlook. You might be asked about how you use these tools to manage tasks efficiently, so have specific examples in mind.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Mortgage Collections Officer. Prepare to explain how you would handle situations involving customer complaints or regulatory issues, demonstrating your problem-solving skills.
