Patient Care Team Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patien[...]

At Harpal Clinic, we combine functional medicine, hormone optimisation, and personalised care to help patients take control of their long-term health. We’re looking for a dedicated Patient Care Coordinator to join our warm, high-performing team in the heart of the City of London. This role is ideal for someone from a nutrition, nursing, health coaching, or allied health background who wants to be part of a purpose-driven clinic delivering transformational outcomes.

While this is not a clinical role, your understanding of patient care, science, and communication will be essential. You’ll learn daily from some of the leading minds in functional and hormone medicine. Do you have a learning mindset and a specific interest in functional medicine and hormone health? At Harpal Clinic, we specialise in providing a unique blend of functional medicine, hormone replacement therapy, and nutrition to help people optimise their health and well-being.

Working as part of the core team, you will ensure exceptional customer service at all points during a patient’s journey, educating and informing patients and prospective patients about the clinic and our services. It is a brisk environment where you will manage multiple diaries, ensure appointments' smooth running, and respond to queries via email, phone, and in person.

You’ll need strong patient-facing and interpersonal skills to be an ambassador and the face of the business, which requires a calm, inviting, and receptive personality. Our patients have high expectations, and we deliver. You will be a key member of the team, ensuring patients have an outstanding experience and helping us grow and maintain long-term relationships with them.

We are a continuously learning organisation, and ongoing learning and improving our ability to achieve positive patient outcomes is something we do every day. You’ll be learning daily from leading practitioners in Functional and Hormone Medicine. We are values driven and live them in everything we do:

• Integrity, respect, patience and empathy for colleagues and patients
• Continuous improvement and learning in ourselves and our work
• Passion and commitment to achieving positive patient outcomes
• Patient focused collaboration and empowered decision making
• Open-mindedness and strength through diversity
• Joyfulness in our daily life and work

Do you enjoy being integral to a small, high-performing team of doctors, nurses, and other dedicated health professionals? Previous experience in a high-volume private healthcare setting is required, as is an ambitious, patient-focused person who can thrive and develop in a fast-paced and growing business. The role is at our welcoming state-of-the-art facility in the heart of London near the stunning Saint Paul’s Cathedral.

Essential Skills for this role:

• A working understanding or keen interest in functional medicine or hormone health are absolutely essential
• An ability to know intuitively and prioritise what needs to be done first and what is essential for the business
• A high level of computer literacy to communicate professionally and positively with colleagues and patients
• Exceptional written and verbal English and communication skills exhibiting a high level of clarity and accuracy required for healthcare
• Able to take a large amount of complex information and distil it into understandable language
• Proactive and willing to learn new protocols and procedures when tasked
• A genuine interest in the health and medical sector, with an eagerness for personal and professional growth
• A high level of discretion, an understanding of data protection and patient confidentiality
• Experience with cash handling, credit card and online payment processing and procedures with good numeracy skills
• Excellent time management and organisational skills
• Legal Right to Work in the UK permanently without requiring employers to apply for work visas
• Ability to successfully pass a DBS check
• 1 year experience working in a private medical facility

Benefits include:

• Very attractive staff rates on treatments and products
• Friends and Family discount
• Excellent opportunities for training and continuous learning on Functional and Hormone medicine
• Competitive market rate salary

Job Type: Full Time 40 hours per week Monday-Friday. Permanent role required; remuneration £27,500-£29,500 FT; this role requires a current DBS check, and a candidate will need to provide proof before an offer is made.