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- Tasks: Coordinate patient care and ensure exceptional service throughout their journey.
- Company: Join Harpal Clinic, a leader in functional medicine and personalised health care.
- Benefits: Enjoy competitive salary, staff discounts, and continuous learning opportunities.
- Why this job: Be part of a passionate team making a real difference in patients' lives.
- Qualifications: Experience in healthcare and a keen interest in functional medicine are essential.
- Other info: Located near St. Paul's Cathedral in a state-of-the-art facility.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Patient Care Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patient Care Professionals)
Patient Care Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patient Care Professionals)
Direct message the job poster from Harpal Clinic
Clinical Services Manager | Longevity & Functional Health & Wellness Coach
At Harpal Clinic, we combine functional medicine, hormone optimisation, and personalised care to help patients take control of their long-term health. As our clinic grows, we’re looking for a dedicated Patient Care Coordinator to join our warm, high-performing team in the heart of the City of London.
This role is ideal for someone from a nutrition, nursing, health coaching, or allied health background who wants to be part of a purpose-driven clinic delivering transformational outcomes. While this is not a clinical role, your understanding of patient care, science, and communication will be essential – and you\’ll learn daily from some of the leading minds in functional and hormone medicine.
Do you have a learning mindset and a specific interest in functional medicine and hormone health?
At Harpal Clinic, we specialise in providing a unique blend of functional medicine, hormone replacement therapy, and nutrition to help people optimise their health and well-being.
Do you have a natural instinct for empathising and an innate desire to help people optimise their health, some of whom are experiencing chronic and life-altering health challenges?
Working as part of the core team, you will ensure exceptional customer service at all points during a patient’s journey, as an integral part of educating and informing patients and prospective patients about the clinic and our services. It is a brisk environment where you will manage multiple diaries, ensure appointments\’ smooth running, and respond to queries via email, phone, and in person.
You’ll need strong patient-facing and interpersonal skills to be an ambassador and the face of the business, which requires a calm, inviting and receptive personality.
Our patients have high expectations, and we deliver. You will be a key member of the team, ensuring patients have an outstanding experience and helping us grow and maintain long-term relationships with them.
We are a continuously learning organisation , ongoing learning and improving our ability to achieve positive patient outcomes is something we do every day. You’ll be learning daily from leading practitioners in Functional and Hormone Medicine.
We are values driven and live them in everything we do, and we expect you to be closely aligned as well:
- Integrity, respect, patience and empathy for colleagues and patients
- Continuous improvement and learning in ourselves and our work
- Passion and commitment to achieving positive patient outcomes
- Patient focused collaboration and empowered decision making
- Open-mindedness and strength through diversity
- Joyfulness in our daily life and work
Do you enjoy being integral to a small, high-performing team of doctors, nurses and other dedicated health professionals?
Previous experience in a high-volume private healthcare setting is required with prospective candidates, as is an ambitious, patient-focused person who can thrive and develop in a fast-paced and growing business.
The role is at our welcoming state-of-the-art facility in the heart of London near the stunning Saint Paul’s Cathedral.
For more information on the services we offer, visit www.harpalclinic.co.uk
Essential Skills for this role:
- A working understanding or keen interest in functional medicine or hormone health are absolutely essential
- An ability to know intuitively and prioritise what needs to be done first and what is essential for the business
- A high level of computer literacy so you can effectively communicate professionally and positively with colleagues and patients.
- Exceptional written and verbal English and communication skills exhibiting a high level of clarity and accuracy required for healthcare.
- Able to take a large amount of complex information and distil it into understandable language
- Proactive and willing to learn new protocols and procedures when tasked
- A genuine interest in the health and medical sector, with an eagerness for personal and professional growth (this will sometime require out-of-hours activities relevant to the clinic)
- A high level of discretion, an understanding of data protection and patient confidentiality
- Experience with cash handling, credit card and online payment processing and procedures with good numeracy skills should problems arise with daily banking
- Excellent time management and organisational skills
- Legal Right to Work in the UK
- Ability to successfully pass a DBS check
- 1 year experience working in a private medical facility
Benefits include:
- Very attractive staff rates on treatments and products. Our team needs to have first-person experience of the benefits of our services. Friends and Family discount
- Excellent opportunities for training, and continuous learning on Functional and Hormone medicine from a leader in the field
- The clinic is growing rapidly. We prefer to develop talent internally which creates ongoing opportunities for career growth within the company
- Competitive market rate salary
Job Type: Full Time 40 hours per week Monday-Friday
Within business hours of the clinic TBC.
Permanent role required; remuneration ÂŁ29,000-ÂŁ30,500 FT; this role requires a current DBS check, and a candidate will need to provide proof before an offer is made.
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Patient Care Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patient Car[...] employer: Harpal Clinic
Contact Detail:
Harpal Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patient Car[...]
✨Tip Number 1
Familiarise yourself with functional medicine and hormone health. Since the role requires a keen interest in these areas, consider reading up on recent studies or articles to demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully managed patient interactions in previous roles. This will help you stand out as someone who can provide exceptional customer service.
✨Tip Number 3
Network with professionals in the health and wellness sector. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Be prepared to discuss your organisational skills. Since the role involves managing multiple diaries and ensuring smooth operations, think of specific instances where you've successfully juggled various tasks in a fast-paced environment.
We think you need these skills to ace Patient Care Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patient Car[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in nutrition, health coaching, or patient care. Emphasise any roles where you've demonstrated strong interpersonal skills and a commitment to patient outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for functional medicine and hormone health. Share specific examples of how your background aligns with the values of Harpal Clinic, such as integrity, empathy, and continuous learning.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your exceptional written and verbal English skills. Use clear and concise language to convey your ideas effectively.
Highlight Relevant Experience: If you have experience in a high-volume private healthcare setting, make sure to mention it. Discuss how this experience has prepared you to manage multiple tasks and provide outstanding patient service.
How to prepare for a job interview at Harpal Clinic
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in patient care and wellbeing during the interview. Share any personal experiences or motivations that led you to pursue a role in this field, as it will resonate with the values of Harpal Clinic.
✨Demonstrate Your Communication Skills
Since the role requires exceptional communication abilities, prepare to showcase your skills. Practice explaining complex health concepts in simple terms, as this will be crucial when interacting with patients and colleagues.
✨Highlight Your Organisational Skills
Given the fast-paced environment, be ready to discuss how you manage multiple tasks effectively. Provide examples from previous roles where you successfully prioritised tasks and maintained organisation under pressure.
✨Align with Their Values
Familiarise yourself with the core values of Harpal Clinic, such as integrity, empathy, and continuous improvement. Be prepared to discuss how your personal values align with theirs, as cultural fit is essential for this role.
