At a Glance
- Tasks: Coordinate patient care and ensure exceptional service throughout their journey.
- Company: Join a purpose-driven clinic focused on functional medicine and hormone health.
- Benefits: Work in a state-of-the-art facility with opportunities for personal and professional growth.
- Why this job: Be part of a high-performing team making a real difference in patients' lives.
- Qualifications: Experience in healthcare, strong communication skills, and a passion for wellbeing.
- Other info: Dynamic environment with continuous learning from leading practitioners.
The predicted salary is between 36000 - 60000 £ per year.
Please only apply if you do NOT require a visa now or at any point in the future. We cannot sponsor visas, and applications that do not meet this requirement will not be considered.
At Harpal Clinic, we combine functional medicine, hormone optimisation, and personalised care to help patients take control of their long-term health. As our clinic grows, we’re looking for a dedicated Patient Care Coordinator to join our warm, high-performing team in the heart of the City of London.
This role is ideal for someone from a nutrition, nursing, health coaching, or allied health background who wants to be part of a purpose-driven clinic delivering transformational outcomes. While this is not a clinical role, your understanding of patient care, science, and communication will be essential - and you’ll learn daily from some of the leading minds in functional and hormone medicine.
Do you have a learning mindset and a specific interest in functional medicine and hormone health? At Harpal Clinic, we specialise in providing a unique blend of functional medicine, hormone replacement therapy, and nutrition to help people optimise their health and well-being.
Do you have a natural instinct for empathising and an innate desire to help people optimise their health, some of whom are experiencing chronic and life-altering health challenges? Working as part of the core team, you will ensure exceptional customer service at all points during a patient’s journey, as an integral part of educating and informing patients and prospective patients about the clinic and our services.
It is a brisk environment where you will manage multiple diaries, ensure appointments' smooth running, and respond to queries via email, phone, and in person. You’ll need strong patient-facing and interpersonal skills to be an ambassador and the face of the business, which requires a calm, inviting and receptive personality.
Our patients have high expectations, and we deliver. You will be a key member of the team, ensuring patients have an outstanding experience and helping us grow and maintain long-term relationships with them.
We are a continuously learning organisation; ongoing learning and improving our ability to achieve positive patient outcomes is something we do every day. You’ll be learning daily from leading practitioners in Functional and Hormone Medicine.
We are values driven and live them in everything we do, and we expect you to be closely aligned as well:
- Integrity, respect, patience and empathy for colleagues and patients
- Continuous improvement and learning in ourselves and our work
- Passion and commitment to achieving positive patient outcomes
- Patient focused collaboration and empowered decision making
- Open-mindedness and strength through diversity
- Joyfulness in our daily life and work
Do you enjoy being integral to a small, high-performing team of doctors, nurses and other dedicated health professionals? Previous experience in a high-volume private healthcare setting is required with prospective candidates, as is an ambitious, patient-focused person who can thrive and develop in a fast-paced and growing business.
The role is at our welcoming state-of-the-art facility in the heart of London near the stunning Saint Paul’s Cathedral.
Skills for this role:
- A working understanding or keen interest in functional medicine or hormone health are absolutely essential
- An ability to know intuitively and prioritise what needs to be done first and what is essential for the business
- A high level of computer literacy so you can effectively communicate professionally and positively with colleagues and patients.
- Exceptional written and verbal English and communication skills exhibiting a high level of clarity and accuracy required for healthcare.
- Able to take a large amount of complex information and distil it into understandable language
- Proactive and willing to learn new protocols and procedures when tasked
- A genuine interest in the health and medical sector, with an eagerness for personal and professional growth (this will sometimes require out-of-hours activities relevant to the clinic)
- A high level of discretion, an understanding of data protection and patient confidentiality
- Experience with cash handling, credit card and online transactions.
Patient Care Team Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patien[...] in London employer: Harpal Clinic
Contact Detail:
Harpal Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Team Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patien[...] in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and wellness field, especially those who might know someone at Harpal Clinic. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for functional medicine! When you get the chance to speak with someone from the clinic, share your enthusiasm for patient care and how it aligns with their values. It’s all about making that personal connection.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of hormone health and patient care. We want to see that you’re not just a fit on paper but that you genuinely understand the role and its impact on patients' lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Harpal Clinic.
We think you need these skills to ace Patient Care Team Coordinator (Ideal for Nutritionists, Health Coaches, or Wellbeing and Patien[...] in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for functional medicine and patient care right from the start. Share your personal experiences or insights that connect you to our mission at Harpal Clinic.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We want to know how your background in nutrition, health coaching, or similar fields makes you a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as we value exceptional communication skills in our Patient Care Team Coordinator.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Harpal Clinic
✨Know Your Stuff
Make sure you brush up on functional medicine and hormone health. Familiarise yourself with the clinic's services and be ready to discuss how your background in nutrition or health coaching aligns with their mission. This shows you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about patient care, be prepared to share examples of how you've demonstrated empathy and understanding in previous roles. Think of specific situations where you helped someone through a tough time or made their experience better.
✨Master Communication Skills
Practice articulating complex information clearly and concisely. You might be asked to explain a health concept or procedure, so being able to break it down into simple terms will impress the interviewers and show your communication prowess.
✨Demonstrate Your Team Spirit
This role requires collaboration with a high-performing team, so highlight your ability to work well with others. Share stories that illustrate your teamwork skills and how you contribute positively to a group dynamic.
