At a Glance
- Tasks: Design and implement Salesforce Service Cloud solutions to enhance customer service efficiency.
- Company: Join a leading consumer-facing organisation focused on digital transformation.
- Benefits: Competitive daily rate, flexible working, and the chance to make a real impact.
- Other info: Opportunity for professional growth in a dynamic, high-volume service environment.
- Why this job: Be part of a major customer service transformation and work with senior stakeholders.
- Qualifications: Strong Salesforce Service Cloud admin skills and experience in contact centre environments.
This is an opportunity to join a well-established consumer-facing organisation on a major customer service transformation programme. You'll play a key role in improving how customer service teams operate, using Salesforce Service Cloud to automate processes, enhance efficiency, and support best practice across the platform.
The Company
They are a recognised organisation with a large customer service operation and a strong focus on digital transformation. Their Salesforce environment is central to the customer experience, and they are investing in process improvement and automation to drive greater efficiency. This contract offers the chance to work closely with senior Salesforce stakeholders and make a tangible impact within a high-volume service environment.
The Role and Deliverables
- Design and implement Salesforce Service Cloud solutions to support customer service process improvements
- Build and optimise automation using Salesforce Flows, with a focus on low-code and declarative development
- Partner with Customer Service and Salesforce stakeholders to identify opportunities for operational efficiency
- Support the adoption and optimisation of Einstein capabilities within the existing Salesforce environment
- Maintain clear technical and process documentation, ensuring changes are fully recorded and understood
- Manage deployments and environment changes using Gearset, following best practice DevOps processes and version control through GitHub
Your Skills & Experience
- Strong expertise in Salesforce Service Cloud administration within complex environments
- Proven experience creating and maintaining Salesforce Flows to automate business processes
- Experience working in a contact centre or customer service environment
- Knowledge of Salesforce Einstein and its practical application within Service Cloud
- Hands-on experience with Gearset for Salesforce DevOps and deployment management
- Experience using GitHub for version control, documentation, and change management
- Ability to document solutions clearly and work effectively with both technical and non-technical stakeholders
- Preference for declarative, low-code Salesforce solutions rather than custom development approaches
How to Apply
If you are a Salesforce Service Cloud specialist with strong Flow, Einstein, Gearset, and contact centre experience, please apply to discuss this contract opportunity in more detail.
Senior Salesforce Admin (Service Cloud) - Contract in Slough employer: Harnham
Join a leading UK-based media organisation at the forefront of digital transformation, where your role as Director of Streaming Product and Growth will be pivotal in shaping the future of their subscription services. With a strong emphasis on innovation and a collaborative work culture, you'll have access to significant growth opportunities, competitive salary packages, and a performance-based bonus structure, all while working in a dynamic environment that values data-driven decision making and customer-centric strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Admin (Service Cloud) - Contract in Slough
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Harnham who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Harnham!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Harnham to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace Senior Salesforce Admin (Service Cloud) - Contract in Slough
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Harnham!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Senior Salesforce Admin (Service Cloud) - Contract at Harnham! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Harnham
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Harnham uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Harnham that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Harnham, so it's relevant and sparks conversation during your interview.
