At a Glance
- Tasks: Lead customer experience optimisation and drive measurable outcomes through data-led experimentation.
- Company: A digital-first organisation known for service excellence and innovation.
- Benefits: Competitive salary, flexible remote work, and strong career progression opportunities.
- Other info: Collaborative culture with exposure to advanced technologies and AI-led optimisation.
- Why this job: Make a real impact on customer journeys and revenue across multiple markets.
- Qualifications: Experience in CRO, analytics tools, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This is an opportunity to lead customer experience optimisation at scale, shaping digital journeys that directly impact revenue and customer satisfaction across multiple markets. You will take ownership of experimentation strategy and deliver measurable commercial outcomes in a data-led environment that values innovation and continuous improvement.
The Company
They are a well-established organisation operating in a digital-first, customer-centric industry, serving millions of customers across international markets. With a strong reputation for service excellence and a focus on continuous innovation, they invest heavily in technology, data, and customer experience. Their collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing.
The Role
- You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements through experimentation and insight.
- Own and optimise the full digital customer journey with accountability for conversion, revenue, and customer experience outcomes.
- Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance.
- Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes.
- Partner with engineering, UX, and commercial teams to deliver A/B testing and scalable optimisation initiatives.
- Define and track key CX performance metrics, reporting insights and recommendations to senior stakeholders.
- Champion a culture of experimentation, leveraging emerging technologies and AI to enhance performance.
- Collaborate with cross-functional teams across multiple locations to deliver a unified optimisation roadmap.
Your Skills and Experience
- Strong commercial experience in customer experience optimisation, CRO, or digital product environments.
- Proven ability to deliver data-driven experimentation strategies that impact conversion and revenue.
- Expertise in analytics and testing tools such as Google Analytics, Tableau, Optimizely, VWO, or similar.
- Solid understanding of front-end implementation, tracking, and experimentation frameworks.
- Knowledge of UX and personalisation principles with a focus on customer-centric design.
- Experience managing multiple initiatives and stakeholders in a fast-paced environment.
- Strong communication skills with the ability to translate insight into actionable strategy.
What They Offer
- Competitive salary and benefits package.
- Flexible, remote-first working model with limited office requirements.
- Opportunity to work on high-impact projects across multiple brands and markets.
- A collaborative and innovative environment with strong career progression opportunities.
- Exposure to advanced experimentation, personalisation, and AI-led optimisation.
How to Apply
If you are keen to drive customer experience optimisation and deliver measurable impact, please apply with your CV to learn more.
Conversion Manager in Slough employer: Harnham
As a Conversion Manager at this well-established organisation, you will thrive in a collaborative and innovative environment that prioritises customer experience and continuous improvement. With a flexible, remote-first working model and a strong focus on employee growth, you will have the opportunity to lead high-impact projects across multiple international markets while leveraging advanced technologies to drive meaningful change. This company not only values your contributions but also invests heavily in your professional development, making it an excellent employer for those seeking a rewarding career in digital optimisation.
StudySmarter Expert Advice🤫
We think this is how you could land Conversion Manager in Slough
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Harnham and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Harnham are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Harnham on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Harnham. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Conversion Manager in Slough
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Harnham. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Harnham:Show us that you’ve done your homework! In your application, briefly mention what you admire about Harnham’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Harnham
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Harnham will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Harnham, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
