I'm hiring a Senior Commercial Analyst for a fast-growing subscription business in the education sector, helping shape how the organisation uses customer, product, and commercial data to drive acquisition, engagement, retention, and growth. This is a great opportunity for someone who enjoys combining customer analytics, product analytics, BI, and commercial insight in a highly visible role with direct exposure to senior stakeholders, including the CMO.
About the Company
A rapidly growing SaaS-style subscription business providing professional development, training, webinars, and educational content to schools, trusts, universities, and international organisations. The platform has a large and highly engaged user base, with strong retention rates and significant growth ambitions. As the business expands, they're looking to better understand customer behaviour, product engagement, and the drivers of acquisition and retention.
Responsibilities
You'll sit within a small, collaborative Data & Insights team and act as the analytical link between Product, Marketing, Customer Success, and Commercial teams. This role is all about understanding:
- How customers discover and engage with products
- What drives conversion and retention
- Which content and services create the most value
- How customer behaviour changes throughout the lifecycle
- Where opportunities exist to improve acquisition, engagement, and revenue
The role combines stakeholder management, analytics, data modelling, dashboarding, and commercial insight.
What you'll be doing
Customer & Product Analytics
- Analyse customer journeys from awareness through to conversion and retention
- Understand product usage, content engagement, and customer behaviour
- Explore customer growth, churn, and lifecycle performance
- Identify opportunities to improve user engagement and conversion
Commercial Insight
- Work directly with senior stakeholders to answer key business questions
- Translate business requirements into analytical approaches and recommendations
- Support acquisition, retention, loyalty, and customer value initiatives
- Present findings in a clear and commercially meaningful way
- Build and enhance Power BI dashboards and reporting solutions
- Design and maintain semantic models
- Work with dbt and SQL to improve analytical capability
- Help evolve the organisation's analytics and self-service reporting environment
Cross-Functional Collaboration
- Partner with Marketing, Product, Customer Success, and Commercial teams
- Work closely with Data Engineering colleagues to deliver scalable solutions
- Support strategic projects across customer acquisition, engagement, and retention
Required Skills
- 3+ years' experience in a Data Analyst, BI Analyst, Commercial Analyst, Customer Analyst, or Product Analyst role
- Strong Power BI experience
- Experience building semantic models
- Experience working with dbt
- Experience within a SaaS, subscription, membership, or recurring-revenue environment
- Strong stakeholder management and communication skills
- Ability to translate analysis into actionable business recommendations
Preferred Skills
- Customer analytics experience
- Product analytics experience
- Marketing or CRM analytics exposure
- Customer retention and lifecycle analysis
- Experience with AI capabilities within Snowflake
- B2B subscription business experience
- Education or EdTech experience
- Government or public-sector datasets
- Exposure to predictive analytics or data science
Pay range and compensation package
Hybrid working (1 day per week in Sheffield)
Travel expenses covered where applicable
Strong progression opportunities
Broad exposure to customer, product, and commercial analytics
Fast-growing business with a highly engaged customer base
Direct exposure to senior decision-makers
Opportunity to influence product, customer, and commercial strategy
Broad role spanning customer, product, marketing, and commercial analytics
Small team environment with genuine ownership and visibility
Strong opportunity to shape how data is used across the organisation
Interview Process
- Stage 1: Initial interview with the hiring manager
- Stage 2: Analytics / presentation exercise
- Stage 3: Team competency interview
- Stage 4: Final sign-off with senior leadership
This role would be ideal for someone currently working as a:
- Senior Commercial Analyst
- Customer Insight Analyst
- Customer Analyst
- Product Analyst
- Senior BI Analyst
- Customer Analytics Analyst
who wants a broader role with more stakeholder engagement, commercial influence, and ownership
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Senior Commercial Analyst in Sheffield employer: Harnham
As a leading specialist data consultancy, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Analytics Engineering Consultants to thrive. With a focus on professional development, we offer extensive growth opportunities and the chance to work on high-impact projects across diverse industries, all while enjoying the flexibility of remote work in the UK. Join us to be part of a team that values your expertise and encourages you to influence strategy and drive meaningful change for our clients.
