At a Glance
- Tasks: Lead Salesforce Service Cloud enhancements and manage deployment lifecycles.
- Company: Major European travel organisation with a focus on collaboration and quality.
- Benefits: Competitive daily rate, hybrid work model, and laptop provided.
- Other info: 12-month contract with excellent opportunities for professional growth.
- Why this job: Join a friendly team and make a real impact on service optimisation.
- Qualifications: Extensive Salesforce Admin experience, especially in Service Cloud and DevOps.
The predicted salary is between 47250 - 57750 £ per year.
- Senior Salesforce Administrator (Service Cloud)
- 12-month Contract | Outside IR35 | £375-416/day | Hybrid (2x a week in London)
We're supporting a major European travel organisation on the search for an experienced Senior Salesforce Administrator to join their team on an initial 12-month contract.
This is a hands-on role for someone who calls themselves a Service Cloud expert and enjoys working in a collaborative environment where quality, best practice and continuous improvement are valued.
You'll play a key role in the ongoing enhancement of the Service Cloud platform, working closely with technical and business stakeholders to deliver scalable solutions while ensuring robust deployment and release processes.
- What you'll be doing
- Leading configuration and enhancement of Salesforce Service Cloud.
- Managing the deployment lifecycle using modern Dev Ops practices.
- Preparing, validating and deploying changes safely across Salesforce environments.
- Working with Git Hub and Gearset to manage source control and deployments.
- Collaborating with technical and business teams to translate requirements into scalable Salesforce solutions.
- Identifying and helping reduce technical debt across the platform.
- Supporting continuous improvement and platform optimisation.
What we're looking for
- Extensive Salesforce Administration experience with deep expertise in Service Cloud.
- Strong understanding of Dev Ops and modern deployment practices.
- Commercial experience using Git Hub and Gearset.
- Experience comparing environments, managing source control and deploying changes safely into production.
- Knowledge of Einstein AI capabilities within Salesforce.
- Experience building solutions using clicks not code, including Flows and declarative automation.
- Understanding of CTI integrations and contact centre environments.
- Comfortable working across both functional and technical discussions.
- Someone who enjoys working as part of a collaborative, friendly team and brings a positive attitude as well as strong technical capability.
- Working arrangements
- 12-month contract
- Outside IR35
- Hybrid working - 2 days per week in Central London
- Laptop provided
- Desired Skills and Experience
Service Cloud, Salesforce Admin, Contact Center Experience, Einstein AI, Dev Ops, Gearsets, Github, CTI
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Senior Salesforce Administrator (Service Cloud Expert) employer: Harnham
Join a leading UK-based media organisation at the forefront of digital transformation, where your role as Director of Streaming Product and Growth will be pivotal in shaping the future of their subscription services. With a strong emphasis on innovation and a collaborative work culture, you'll have access to significant growth opportunities, competitive salary packages, and a performance-based bonus structure, all while working in a dynamic environment that values data-driven decision making and customer-centric strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Administrator (Service Cloud Expert)
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Harnham who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Harnham!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Harnham to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace Senior Salesforce Administrator (Service Cloud Expert)
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Harnham!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Senior Salesforce Administrator (Service Cloud Expert) at Harnham! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Harnham
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Harnham uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Harnham that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Harnham, so it's relevant and sparks conversation during your interview.
