At a Glance
- Tasks: Design and implement Salesforce Service Cloud solutions to enhance customer service efficiency.
- Company: Well-established consumer-facing organisation focused on digital transformation.
- Benefits: Competitive daily rate, flexible contract, and opportunity to make a real impact.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Join a major customer service transformation programme and work with senior stakeholders.
- Qualifications: Experience with Salesforce Service Cloud and strong automation skills.
This is an opportunity to join a well-established consumer-facing organisation on a major customer service transformation programme. You'll play a key role in improving how customer service teams operate, using Salesforce Service Cloud to automate processes, enhance efficiency, and support best practice across the platform.
The Company
They are a recognised organisation with a large customer service operation and a strong focus on digital transformation. Their Salesforce environment is central to the customer experience, and they are investing in process improvement and automation to drive greater efficiency. This contract offers the chance to work closely with senior Salesforce stakeholders and make a tangible impact within a high-volume service environment.
The Role and Deliverables
- Design and implement Salesforce Service Cloud solutions to support customer service process improvements
- Build and optimise automation using Salesforce Flows, with a focus on low-code and declarative development
- Partner with Customer Service and Salesforce stakeholders to identify opportunities for operational efficiency
- Support the adoption and optimisation of Einstein capabilities within the existing Salesforce environment
- Maintain clear technical and process documentation, ensuring changes are fully recorded and understood
- Manage deployments and environment changes using Gearset, following best practice DevOps processes and version control through GitHub
Your Skills
Senior Salesforce Admin (Service Cloud) - Contract employer: Harnham
Join a leading UK-based media organisation at the forefront of digital transformation, where your role as Director of Streaming Product and Growth will be pivotal in shaping the future of their subscription services. With a strong emphasis on innovation and a collaborative work culture, you'll have access to significant growth opportunities, competitive salary packages, and a performance-based bonus structure, all while working in a dynamic environment that values data-driven decision making and customer-centric strategies.
