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- Tasks: Shape digital merchandising strategy and influence key stakeholders in a dynamic retail environment.
- Company: Global retail brand known for premium products and a strong digital vision.
- Benefits: Salary up to £70,000, hybrid work, and strong career development opportunities.
- Why this job: Join a newly created role to make a real impact on customer experience and commercial results.
- Qualifications: Experience in merchandising operations and strong analytical skills required.
- Other info: Collaborative culture with high visibility and direct influence on strategic decisions.
The predicted salary is between 70000 - 70000 £ per year.
This is an exciting opportunity to join a high‑profile digital function where you will shape assortment strategy, influence senior stakeholders, and act as the digital voice across the full buy cycle. With the role newly created, you will have a blank slate to build best‑in‑class merchandising operations and directly impact customer experience, NPS performance, and commercial results.
The Company: They are a global retail brand recognised for premium product and a strong digital vision. The organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure in place, this is a rare chance to influence the operating model from day one.
The Role: As Senior Merchandising Operations Manager, you will:
- Act as the digital voice throughout the buy cycle, shaping pre‑season planning and in‑season trading decisions.
- Provide insight on customer behaviour, onsite performance, availability metrics, and product trends.
- Influence buying, planning, and inventory teams with clear, data‑led recommendations.
- Own availability visibility, depth optimisation, size analysis, and zero‑seller reduction initiatives.
- Identify risks and opportunities across categories, ensuring digital priorities are represented at senior forums.
- Build and deliver digital hindsight packs, seasonal reviews, and commercially relevant insight summaries.
- Strengthen cross‑functional alignment with Buying, Planning, Inventory, Site Operations, Connected Retail, and Business Planning teams.
Your Skills and Experience: You will bring:
- Strong commercial experience in merchandising operations, digital trading, planning, or allocation.
- Direct ecommerce and retail knowledge with a deep understanding of digital KPIs such as conversion and product engagement.
- Advanced analytical capability across Excel and reporting tools, with the ability to translate data into simple, actionable guidance.
- Proven experience influencing senior stakeholders and navigating complex cross‑functional environments.
- Confidence challenging assumptions and driving alignment across multiple teams.
- A proactive, collaborative approach and the ability to thrive in a fast‑paced, evolving digital organisation.
What They Offer: Salary up to £70,000 depending on experience. Hybrid working with two days a week in their central London office. High organisational visibility with the opportunity to shape a brand‑new function. Strong career development with exposure to senior leadership and strategic decision‑making.
How to Apply: If you are interested in this Senior Merchandising Operations Manager role, please apply with your CV and the team will be in touch.
Senior Digital Merchandising Operations Manager employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Merchandising Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions and tailoring your answers to highlight your experience in digital merchandising. Show them how your skills align with their goals!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Follow the company on social media and engage with their content. It shows your interest and keeps you on their radar.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Digital Merchandising Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Digital Merchandising Operations Manager. Highlight your experience in merchandising operations and digital trading, and don’t forget to sprinkle in those key skills like data analysis and stakeholder influence.
Showcase Your Achievements: When writing your application, focus on specific achievements that demonstrate your impact in previous roles. Use numbers and examples to illustrate how you’ve shaped strategies or improved performance – we love a good success story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can thrive in a collaborative environment, so don’t be afraid to show us your proactive and engaging side. A bit of enthusiasm goes a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Harnham
✨Know Your Digital Merchandising Inside Out
Make sure you brush up on the latest trends in digital merchandising and operations. Understand key metrics like conversion rates and product engagement, as these will likely come up in conversation. Being able to discuss how you've used data to influence decisions will show your expertise.
✨Prepare to Influence Stakeholders
Since this role involves influencing senior stakeholders, think of examples where you've successfully navigated complex environments. Be ready to share specific instances where your recommendations led to positive outcomes. This will demonstrate your ability to drive alignment across teams.
✨Showcase Your Analytical Skills
Get comfortable with discussing your analytical capabilities, especially with tools like Excel. Prepare to explain how you've translated data into actionable insights in previous roles. This will highlight your ability to provide clear, data-led recommendations that can shape commercial strategy.
✨Emphasise Collaboration and Proactivity
This role requires a collaborative approach, so be prepared to talk about how you've worked with cross-functional teams in the past. Share examples that showcase your proactive mindset and how you've thrived in fast-paced environments. This will resonate well with the company's culture.