At a Glance
- Tasks: Lead CRM strategy and drive customer acquisition, onboarding, and retention.
- Company: Join a UK digital lender simplifying credit access with mobile-first solutions.
- Benefits: Enjoy a competitive salary and flexible working in a dynamic environment.
- Other info: This role requires UK residency; sponsorship is not available.
- Why this job: Perfect for those who thrive in fast-paced settings and love shaping marketing strategies.
- Qualifications: Experience in customer lifecycle management and partnership-led roles is essential.
The predicted salary is between 45000 - 75000 £ per year.
SENIOR CUSTOMER LIFECYCLE MANAGER
UP TO £75,000
LONDON – 3X A WEEK (EVERY OTHER WEEK)
*Please note, this company is unable to sponsor, and you must be a UK resident to apply*
THE COMPANY
This UK-based digital lender specialises in simplifying credit access through mobile-first credit cards.
THE ROLE
The client is looking for an experienced Customer Lifecycle Manager to lead CRM strategy across email, push, and lifecycle marketing, with a focus on driving customer acquisition, onboarding, and retention. This is a hands-on role where you’ll gather insights, shape strategy, and work closely with the CRM team to bring campaigns to life. You’ll also take the lead on co-branded partnerships, providing strategic direction and overseeing collaborative marketing efforts. With exciting growth underway, role is ideal for someone who thrives in fast-paced environments and brings strong experience in lifecycle management, partnership-led campaigns, and performance optimisation through A/B testing.
SKILLS + EXPERIENCE
- Experience in customer lifecycle – with CRM or marketing experience
- Strong experience in Partnership-led roles
- Confident communicator who can present back to senior leadership
- Someone commercially and strategically minded, but happy to roll their sleeves up
- Strong grasp of campaign optimisation, A/B testing, and data-driven strategy
- Ideally has experience leading/coaching junior team members
HOW TO APPLY
If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.
Senior Customer Lifecycle Manager employer: Harnham
As a leading digital lender based in London, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and encourage innovation in a fast-paced environment. Our commitment to employee well-being is reflected in our flexible working arrangements and collaborative team spirit, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Lifecycle Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer lifecycle management and CRM strategies. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to our team.
✨Tip Number 2
Prepare specific examples of your past experiences in partnership-led campaigns and A/B testing. Being able to discuss these in detail during your conversations will demonstrate your hands-on expertise and strategic mindset.
✨Tip Number 3
Showcase your communication skills by being clear and concise when discussing your ideas. As a Senior Customer Lifecycle Manager, you'll need to present to senior leadership, so practice articulating your thoughts effectively.
✨Tip Number 4
Research our company’s current marketing strategies and partnerships. Understanding our approach will allow you to suggest innovative ideas that align with our goals, making you a more attractive candidate.
We think you need these skills to ace Senior Customer Lifecycle Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer lifecycle management and CRM. Use specific examples that demonstrate your success in driving customer acquisition, onboarding, and retention.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention your experience with partnership-led campaigns and how you can contribute to their growth strategy.
Highlight Data-Driven Achievements:In your application, emphasise your experience with A/B testing and campaign optimisation. Provide metrics or results from previous roles to illustrate your impact on performance.
Showcase Leadership Skills:If you have experience leading or coaching junior team members, make sure to include this in your application. Highlight any specific instances where you successfully guided a team or project.
How to prepare for a job interview at Harnham
✨Showcase Your CRM Expertise
Be prepared to discuss your previous experience in customer lifecycle management. Highlight specific campaigns you've led, focusing on how you drove customer acquisition and retention through effective CRM strategies.
✨Demonstrate Partnership Success
Since the role involves co-branded partnerships, come equipped with examples of successful collaborations you've managed. Discuss how you strategised and executed these partnerships to achieve mutual goals.
✨Communicate Confidently
As a confident communicator, practice presenting your ideas clearly and concisely. Be ready to explain complex concepts in a way that is easily understood, especially when addressing senior leadership.
✨Emphasise Data-Driven Decisions
Prepare to discuss your approach to campaign optimisation and A/B testing. Share specific instances where data influenced your strategy and led to improved performance, showcasing your analytical skills.
