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For Companies At a Glance
- Tasks: Deliver deep-dive analytics and actionable insights to drive business growth.
- Company: Fast-growing, data-driven organisation with a focus on analytics transformation.
- Benefits: Competitive salary up to £80,000 and opportunities for career advancement.
- Why this job: Influence C-suite decisions and shape a data-first culture in a dynamic environment.
- Qualifications: Experience in customer analytics, strong SQL skills, and proficiency in Python or R.
- Other info: Collaborative team atmosphere with a commitment to innovation and best practices.
The predicted salary is between 48000 - 64000 £ per year.
Job Description
Senior Customer Analyst – Loyalty, Retention & Growth
Hybrid – London (2 days in office)
£70,000-75,000 base + discretionary bonus + pension up to 12%
A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data-led insights, storytelling, and experimentation.
This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact.
Responsibilities include
- Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation
- Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies
- Using SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business
- Partnering with marketing and commercial teams to identify and influence customer growth opportunities
- Translating analytical findings into actionable recommendations that improve customer performance
Requirements
- Strong SQL experience and familiarity with modern data environments
- Proven experience in ecommerce, tech, or other data-led B2C environments
- Ability to translate analytical outputs into strategic recommendations and tell clear data stories
- Experience designing or analysing A/B testing and customer lifecycle analytics
- Python skills for statistical modelling or automation are an advantage
This role offers a hybrid setup (typically two days per week in the London office), a base salary of approximately £70,000 plus discretionary bonus and pension up to 12%.
If you’re passionate about using data to shape customer behaviour and drive growth in a fast-paced digital environment, this opportunity offers an ideal next step. Apply below!
Senior Customer Insight analyst employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Insight analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your analytical projects, especially those involving customer insights. This will give you an edge when discussing your experience with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer analytics. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Insight analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Insight Analyst. Highlight your experience in customer analytics and any relevant projects you've worked on. We want to see how your skills align with our data-driven culture!
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you’ve got strong SQL skills or experience with Power BI, give examples of how you’ve used these tools to drive insights. We love seeing real-world applications of your expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about data and how you can contribute to our analytics team. We’re looking for someone who can influence decisions at the C-suite level, so make it count!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harnham
✨Know Your Data Inside Out
As a Senior Customer Insight Analyst, you'll need to demonstrate your analytical prowess. Brush up on your SQL skills and be ready to discuss specific projects where you've used data to drive insights. Prepare examples that showcase your ability to integrate online and offline data sources.
✨Master the Art of Storytelling
When presenting your analysis, remember that clarity is key. Practice translating complex analytics into straightforward, actionable insights. Use real-world examples to illustrate how your recommendations have influenced business decisions in the past.
✨Engage with Stakeholders
Since you'll be working closely with senior leadership, it's crucial to show your stakeholder management skills. Prepare to discuss how you've successfully collaborated with both technical and non-technical teams, and be ready to share strategies for fostering a data-first culture.
✨Showcase Your Dashboard Skills
You'll likely be asked about your experience with tools like Power BI or Tableau. Bring along examples of interactive dashboards you've built, and be prepared to explain how they provided self-serve insights that drove business growth.
