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- Tasks: Lead a team to enhance CRM strategies for diverse ecommerce brands.
- Company: Dynamic retention agency focused on building lasting customer relationships.
- Benefits: Competitive salary, hybrid work model, and vibrant office culture.
- Why this job: Make a real impact in ecommerce while mentoring a passionate team.
- Qualifications: Strong Klaviyo expertise and proven CRM leadership experience required.
- Other info: Exciting growth opportunities with a people-first mindset.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Job Description
Senior CRM Manager
London up to ÂŁ65,000
This is an exciting opportunity to take on a strategic, client‑facing CRM role within a high‑performing digital team. You’ll shape CRM strategy across several well‑known brands, lead end‑to‑end delivery, and become a trusted advisor to senior stakeholders — all while working in one of the UK’s most consistently top‑ranked workplaces.
The Company
They are a rapidly growing digital growth agency based in Central London, known for their collaborative culture, strong industry reputation, and ability to deliver impactful CRM and lifecycle programmes for major consumer brands. Their environment blends strategy, insight, and hands‑on delivery, giving you the chance to work across a variety of industries and marketing technologies. With a close‑knit team structure and strong leadership, they offer an ideal setting for CRM specialists looking to elevate their strategic responsibilities.
The Role
As Senior CRM Manager, you will lead multi‑channel CRM programmes across several clients, combining strategic thinking, analytical insight, and day‑to‑day delivery. You will:
- Develop end‑to‑end CRM strategies across email, push, and SMS.
- Build automated journeys, segmentation approaches, and dynamic content.
- Review existing CRM activity and identify opportunities to improve performance.
- Advise clients on their CRM and martech setup, including migrations and optimisation.
- Shape data strategies to ensure teams can understand and activate customer behaviour.
- Analyse campaign performance and turn insights into clear recommendations.
- Present confidently to senior client stakeholders and support account growth.
- Lead projects and mentor junior team members (without formal line management).
Your Skills & Experience
You will bring:
- Around 5 years’ experience in CRM across multiple clients or organisations.
- Strong strategic ability — able to define CRM strategy, not only execute.
- Experience with one or more CRM / marketing automation platforms.
- A solid understanding of multi‑channel CRM (email‑only backgrounds welcome if strategic).
- Strong analytical mindset and ability to interpret performance data.
- Confidence in leading client conversations, presenting insights, and influencing direction.
- Proactive, energetic working style with the ability to manage multiple projects.
What They Offer
- Up to ÂŁ65,000 base salary
- Hybrid working (3 days office, including Fridays)
- Work with a highly regarded, people‑first agency with strong progression opportunities
- Exposure to multiple major brands and modern CRM technologies
- Supportive team culture with regular socials and development opportunities
HOW TO APPLY:
- Apply by sending your CV to Joe by the link below
Senior CRM Manager employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the CRM and ecommerce space. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn.
✨Tip Number 2
Show off your Klaviyo skills! If you’ve got experience with Klaviyo, make sure to highlight it in conversations. Share your success stories and how you’ve optimised campaigns in the past – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s clients and their retention strategies. Bring ideas to the table on how you can elevate their performance – it shows you’re proactive and genuinely interested in their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior CRM Manager
Some tips for your application 🫡
Show Your Klaviyo Passion: Make sure to highlight your expertise in Klaviyo. We love seeing candidates who are active in the community, so if you've attended events or contributed to discussions, let us know!
Tailor Your Experience: When you’re writing your application, focus on your experience with ecommerce retention and how it aligns with our needs. We want to see how you’ve successfully managed CRM strategies in the past.
Demonstrate Leadership Skills: Since this role involves mentoring a team, share examples of your leadership experience. We’re looking for someone who can inspire and guide others, so don’t hold back on your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Harnham
✨Know Your Klaviyo Inside Out
As a Senior CRM Manager, your expertise in Klaviyo is crucial. Make sure you brush up on the latest features and best practices. Be ready to discuss how you've used Klaviyo to drive retention strategies in past roles.
✨Showcase Your Leadership Skills
You'll be managing a team of CRM specialists, so highlight your leadership experience. Prepare examples of how you've mentored team members and improved their performance. This will show that you're not just a strategist but also a great leader.
✨Demonstrate Your E-commerce Knowledge
Since this role focuses on e-commerce brands, be prepared to discuss specific challenges and opportunities in the sector. Share insights on how you've successfully implemented retention strategies for Shopify clients or similar platforms.
✨Prepare for Client Scenarios
Expect to be asked about how you'd handle various client situations. Think of examples where you've optimised campaigns or improved KPIs. This will demonstrate your strategic thinking and ability to deliver measurable results.
