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For Companies At a Glance
- Tasks: Own multi-channel campaigns that engage millions across the UK.
- Company: Join a fast-paced, data-driven marketing team.
- Benefits: Enjoy a fully remote role with flexible working.
- Why this job: Make a real impact on customer engagement and retention.
- Qualifications: Experience in CRM or lifecycle marketing, ideally with Braze.
- Other info: Collaborate with diverse teams to optimise campaign performance.
The predicted salary is between 36000 - 60000 £ per year.
Join a fast-paced, data-driven marketing team and take ownership of multi-channel lifecycle campaigns that engage millions of members across the UK. Reporting into the CRM Lead, you’ll play a key role in building, scheduling, and optimising automated customer journeys that drive engagement, retention, and reactivation.
The Role
- Build and schedule lifecycle, transactional, and promotional campaigns across email, push, SMS, and in-app (Braze)
- Manage automated journeys such as onboarding, renewal, and win-back flows
- Maintain accurate, personalised campaign content and offers
- Work collaboratively with Product, Member Services, and Legal to ensure campaigns meet compliance and business goals
- Support campaign QA, reporting, and ongoing performance optimisation
Your Skills & Experience
- Experience in CRM or lifecycle marketing (ideally in digital/subscription environments)
- Hands-on experience with Braze or similar marketing automation/CRM tools
The Benefits
- Fully remote role
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
Senior CRM Executive - 9-Month FTC employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Executive - 9-Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Harnham or similar companies. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on CRM strategies and be ready to discuss how you’ve optimised campaigns in the past. We want to see your passion for data-driven marketing!
✨Tip Number 3
Showcase your skills with real examples. When discussing your experience, highlight specific campaigns you've worked on, especially if they involved tools like Braze. Numbers speak volumes, so share your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our exciting projects.
We think you need these skills to ace Senior CRM Executive - 9-Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your CRM or lifecycle marketing experience, especially if you've worked with tools like Braze. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background aligns with our goals at StudySmarter. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Projects: If you've worked on any multi-channel campaigns or automated customer journeys, make sure to mention them. We’re interested in seeing how you’ve driven engagement and retention in previous roles. Real examples can make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harnham
✨Know Your CRM Tools
Make sure you brush up on your knowledge of Braze or any similar marketing automation tools. Be ready to discuss how you've used these platforms in past roles, as this will show your hands-on experience and understanding of the technology.
✨Showcase Your Campaign Success
Prepare specific examples of successful lifecycle campaigns you've managed. Highlight the strategies you used for engagement, retention, and reactivation, and be ready to discuss the results. Numbers speak volumes, so if you can quantify your success, do it!
✨Collaboration is Key
Since the role involves working with various teams like Product and Member Services, think of examples where you've successfully collaborated with others. This will demonstrate your ability to work cross-functionally and ensure compliance with business goals.
✨Prepare for Compliance Questions
Given the importance of compliance in marketing, be prepared to discuss how you've ensured that your campaigns meet legal standards. Familiarise yourself with common compliance issues in CRM and be ready to share how you've navigated them in the past.
