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For Companies At a Glance
- Tasks: Manage client relationships and coordinate projects for high-profile accounts.
- Company: Established CRM agency with a collaborative and energetic culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on exciting client projects.
- Qualifications: Experience in account management and strong communication skills.
- Other info: Fast-paced environment with significant growth potential.
The predicted salary is between 29000 - 42000 £ per year.
£34,000–£42,000
Bristol – Hybrid (3 days a week in office)
About the Business
This established, pure-play CRM agency has close to 30 years’ experience delivering data-led customer engagement and retention programmes for some of the UK’s most recognisable brands. Following a recent international acquisition, the agency is entering an exciting growth phase, with increased demand for strong client services support and opportunities to scale key accounts. The business has evolved from long-term retained work to a faster-paced model focused on multiple short-term, high-impact projects. The culture is tight-knit, energetic, and highly collaborative. Teams are personable, proactive, and trusted to deliver quality work at pace in a supportive agency environment.
The Team
You’ll join a friendly and fast-moving client services team working closely with Account Directors, strategists, creatives, and technical specialists. This role sits at the heart of day-to-day client delivery and is critical to maintaining strong relationships, spotting opportunities, and ensuring briefs are executed to a high standard.
The Role
This is a hands-on Senior Account Manager position with a strong emphasis on client relationships, delivery, and strategic thinking. You’ll act as a primary point of contact for clients, working closely with an Account Director to ensure briefs are clearly defined, delivered effectively, and aligned to wider client objectives.
- New Business / Growth-Focused Account
Support the Account Director on a recently won, high-profile account with significant growth potential. Take on a delivery-heavy role, coordinating work across creative, development, and strategy teams. Manage a wide range of client stakeholders and contribute to shaping the strategic direction of the account. Identify opportunities within the account and proactively suggest ways to add value. - Established, Strategy-Led Account
Take responsibility for day-to-day client care on a large, complex account within a regulated environment. Provide strategic support, ensuring campaigns and activity align with broader customer and brand objectives. Work closely with internal teams delivering execution across direct marketing and email. Act as a consistent, reliable client contact, maintaining momentum and quality across ongoing activity.
Key Responsibilities
Act as a day-to-day point of contact for clients, building strong and trusted relationships. Work closely with Account Directors to deliver briefs from briefing through to completion. Coordinate internal teams to ensure work is delivered on time, on brief, and to a high standard. Contribute strategic thinking to accounts, identifying opportunities for growth and improvement. Confidently manage multiple workstreams in a fast-paced, project-led environment.
Skills
Senior Account Manager employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in client relationships and strategic thinking. We want to see how you can add value to their team, so come prepared with examples of how you've successfully managed accounts in the past.
✨Be Proactive
Don’t wait for job openings to pop up! Reach out to companies you admire and express your interest in working with them. We love seeing candidates who take the initiative and show genuine enthusiasm for the brand and its goals.
✨Apply Through Our Website
If you’re keen on joining us at StudySmarter, make sure to apply through our website. It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to make an impact!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in client relationships and project management, as these are key for us. Use specific examples that showcase your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background aligns with our needs. Be sure to mention your strategic thinking and ability to manage multiple workstreams.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and outcomes to demonstrate how you’ve added value in previous roles. This will help us see the impact you can have on our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Harnham
✨Know Your Clients
Before the interview, research the agency's key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the agency's goals and how you can add value to their client relationships.
✨Showcase Your Strategic Thinking
Prepare examples of how you've contributed to strategic account management in the past. Be ready to discuss specific situations where you identified growth opportunities or improved client satisfaction, as this role heavily emphasises strategic thinking.
✨Demonstrate Team Collaboration
Since the culture is highly collaborative, be prepared to share experiences where you've successfully worked with cross-functional teams. Highlight your ability to coordinate efforts and maintain strong communication, which is crucial for delivering high-quality work.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the agency's future and its clients. Inquire about their approach to managing client relationships or how they plan to scale key accounts, demonstrating your proactive mindset and eagerness to contribute.
