At a Glance
- Tasks: Lead Salesforce Service Cloud enhancements and manage deployment lifecycles.
- Company: Major European travel organisation with a focus on collaboration and quality.
- Benefits: Competitive daily rate, hybrid work, and a supportive team environment.
- Other info: 12-month contract with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact on service optimisation.
- Qualifications: Extensive Salesforce Admin experience, especially in Service Cloud and DevOps.
The predicted salary is between 47250 - 57750 £ per year.
- Senior Salesforce Administrator (Service Cloud)
- 12-month Contract | Outside IR35 | £375-416/day | Hybrid (2x a week in London)
We're supporting a major European travel organisation on the search for an experienced Senior Salesforce Administrator to join their team on an initial 12-month contract.
This is a hands-on role for someone who calls themselves a
Service Cloud expert and enjoys working in a collaborative environment where quality, best practice and continuous improvement are valued.
You'll play a key role in the ongoing enhancement of the Service Cloud platform, working closely with technical and business stakeholders to deliver scalable solutions while ensuring robust deployment and release processes.
- What you'll be doing
- Leading configuration and enhancement of Salesforce Service Cloud.
- Managing the deployment lifecycle using modern Dev Ops practices.
- Preparing, validating and deploying changes safely across Salesforce environments.
- Working with Git Hub and Gearset to manage source control and deployments.
- Collaborating with technical and business teams to translate requirements into scalable Salesforce solutions.
- Identifying and helping reduce technical debt across the platform.
- Supporting continuous improvement and platform optimisation.
What we're looking for
- Extensive Salesforce Administration experience with deep expertise in Service Cloud.
- Strong understanding of Dev Ops and modern deployment practices.
- Commercial experience using Git Hub and Gearset.
- Experience comparing environments, managing source control and deploying changes safely into production.
- Knowledge of Einstein AI capabilities within Salesforce.
- Experience building solutions using clicks not code, including Flows and declarative automation.
- Understanding of CTI integrations and contact centre environments.
- Comfortable working across both functional and technical discussions.
- Someone who enjoys working as part of a collaborative, friendly team and brings a positive attitude as well as strong technical capability.
- Working arrangements
- 12-month contract
- Outside IR35
- Hybrid working - 2 days per week in Central London
- Laptop provided
- Desired Skills and Experience
Service Cloud, Salesforce Admin, Contact Center Experience, Einstein AI, Dev Ops, Gearsets, Github, CTI
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Salesforce Administrator (Service Cloud Specialist) employer: Harnham
Join a leading UK-based media organisation at the forefront of digital transformation, where your role as Director of Streaming Product and Growth will be pivotal in shaping the future of their subscription services. With a strong emphasis on innovation and a collaborative work culture, you'll have access to significant growth opportunities, competitive salary packages, and a performance-based bonus structure, all while working in a dynamic environment that values data-driven decision making and customer-centric strategies.
