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For Companies At a Glance
- Tasks: Lead customer retention strategies and reduce churn in a fast-growing subscription business.
- Company: Join a dynamic company in the prize competition space with strong brand partnerships.
- Benefits: Enjoy hybrid working, flexible hours, and impactful leadership support.
- Why this job: Make a significant impact on customer loyalty while working in an innovative digital environment.
- Qualifications: Experience in retention or lifecycle roles, confident with data and CRM execution.
- Other info: Opportunity to work on exciting new game products and collaborate across teams.
The predicted salary is between 48000 - 64000 £ per year.
A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase — and needs someone to keep customers engaged, loyal, and active.
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back — from smarter campaigns to contact centre scripts to VIP game player engagement.
Key Responsibilities:- Own retention strategy across subscriptions and new game products
- Spot drop-off points and design interventions to reduce churn
- Work hands-on with CRM to deliver segmented campaigns
- Collaborate on contact centre scripting to improve outcomes
- Use data to guide decisions and measure impact
- Cross-sell/upsell where relevant to increase LTV
- Proven experience in a retention or lifecycle role (ideally digital/subscription)
- Confident with data, segmentation, and customer journeys
- Comfortable getting stuck into CRM execution and testing
- Collaborative, hands-on, and outcome-focused
- Bonus: exposure to instant win games, contact centres, or international markets
- Key strategic role in a business growing fast
- Flexibility (3 days/week) with hybrid working
- Big impact, strong leadership support, and no red tape
Ready to make your mark? Apply now and help shape the future of customer loyalty in a standout digital business.
Retention Manager employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention strategies, especially in subscription-based models. Understanding what works in the industry will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the retention and CRM space. Attend relevant webinars or local meetups to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully reduced churn or increased customer lifetime value in previous roles. Having concrete data and results will demonstrate your capability and impact.
✨Tip Number 4
Research the company’s current retention strategies and be ready to suggest improvements or new ideas. Showing that you’ve done your homework will impress the hiring team and highlight your proactive approach.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retention Manager position. Tailor your application to highlight your relevant experience in customer retention strategies and data analysis.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in retention or lifecycle roles, particularly in digital or subscription environments. Use specific examples of how you've successfully reduced churn and increased customer lifetime value.
Showcase Data Skills: Since the role requires a strong understanding of data and customer journeys, make sure to mention any relevant tools or methodologies you’ve used. Discuss how you’ve leveraged data to inform decisions and measure the impact of your strategies.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the company and its mission. Mention why you are particularly interested in this role and how you can contribute to their growth and customer loyalty.
How to prepare for a job interview at Harnham
✨Showcase Your Data Skills
Since the role requires a strong understanding of data and customer journeys, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive retention strategies in previous roles.
✨Demonstrate Your Collaborative Spirit
This position involves working closely with various teams like CRM, customer service, and marketing. Highlight your teamwork experiences and how you’ve successfully collaborated on projects to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific retention challenges, such as reducing churn or improving customer engagement. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills.
✨Know the Company and Its Products
Research the company’s subscription model and any recent product launches, especially in the instant win games space. Showing that you understand their business and can contribute to their growth will set you apart from other candidates.
