This is a rare opportunity to build and shape a donor engagement and retention function from the ground up. Joining at an exciting stage of growth, you will have the autonomy to develop strategy, improve supporter experiences, and drive long-term donor value through data-led engagement programmes.
The Company
They are a purpose-driven organisation with an established supporter base and ambitious plans for future growth. With a strong focus on delivering meaningful impact, they are investing in their fundraising and engagement capabilities to create deeper, longer-lasting relationships with donors. This newly created role offers the chance to influence strategy and make a measurable contribution across the organisation.
The Role
You will:
- Develop and implement a donor retention strategy across key audience segments, including one-off donors, regular givers, major donors, and lapsed supporters.
- Design and optimise multi-channel donor journeys spanning email, SMS, web, social media, messaging platforms, and other engagement channels.
- Lead donor onboarding, stewardship, re-engagement, and feedback initiatives to improve retention and lifetime value.
- Analyse donor behaviour, campaign performance, and retention metrics to identify opportunities for growth.
- Manage retention budgets and ensure activity delivers measurable return on investment.
- Work closely with internal stakeholders to deliver seamless supporter experiences across all touchpoints.
- Produce reporting and insights for senior leadership, using data to inform strategic decisions.
- Champion a donor-first approach across communications, engagement activity, and service delivery.
Your Skills & Experience
- Strong experience within donor engagement, supporter retention, CRM marketing, lifecycle marketing, or fundraising.
- Proven ability to develop and deliver retention strategies that improve engagement and donor value.
- Experience creating customer or supporter journeys across multiple channels.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Knowledge of CRM systems, donor databases, and campaign reporting.
- Excellent stakeholder management and communication skills.
- A strategic mindset combined with a hands‑on approach to delivery.
- Experience operating within a regulated fundraising or membership environment is advantageous.
What They Offer
- Salary of £50,000.
- Hybrid working model with flexibility around office attendance.
- Opportunity to build and shape a newly created function.
- High levels of ownership and strategic influence.
- Collaborative and supportive working environment.
- Clear opportunities for professional development and career progression.
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Retention Manager in Nottingham employer: Harnham
As a leading specialist data consultancy, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Analytics Engineering Consultants to thrive. With a focus on professional development, we offer extensive growth opportunities and the chance to work on high-impact projects across diverse industries, all while enjoying the flexibility of remote work in the UK. Join us to be part of a team that values your expertise and encourages you to influence strategy and drive meaningful change for our clients.
