At a Glance
- Tasks: Analyse complaints data to drive meaningful change in customer experience.
- Company: Leading financial services organisation focused on customer outcomes and digital transformation.
- Benefits: Salary up to £45,000, hybrid working, and clear career development pathways.
- Other info: Collaborative culture with investment in people and exposure to senior stakeholders.
- Why this job: Shape customer experience and influence strategy with your insights.
- Qualifications: Experience with complaints data, advanced Excel skills, and strong communication abilities.
The predicted salary is between 45000 - 45000 £ per year.
This is a rare opportunity to step into a senior insight role where your analysis directly shapes customer experience and operational decision making. You will sit at the intersection of data, operations, and strategy, using complaints insight to influence meaningful change across the business.
The Company
They are a large, data-led financial services organisation operating in a regulated environment, with a strong emphasis on customer outcomes, digital transformation, and continuous improvement.
The Role
You will join a small, specialist Complaints Process and Insight team, reporting into the Head of Complaints Strategy, with a clear focus on insight rather than pure analytics.
Key responsibilities include:
- Analysing complaints data to identify trends, root causes, and emerging customer issues.
- Working closely with operational teams to provide timely, actionable insight.
- Using Excel as a core tool to explore data and produce clear analysis.
- Translating complex findings into compelling stories that resonate with non-technical stakeholders.
- Supporting the ongoing complaints strategy and driving process improvements.
- Partnering cross-functionally to help implement changes based on insight.
- Contributing to regulatory and external reporting, including industry and ombudsman trends.
Your Skills and Experience
- Strong experience working with complaints data within a regulated environment.
- Advanced Excel capability and confidence working with large datasets.
- Proven ability to turn data into clear, actionable insight.
- Strong communication and stakeholder management skills.
- Experience with root cause analysis and process improvement.
- Confidence presenting insight and influencing non-technical audiences.
What They Offer
- Salary up to £45,000.
- Hybrid working with a Nottingham office base.
- Clear career development pathways and structured training.
- Exposure to senior stakeholders and business-wide initiatives.
- A collaborative, insight-driven culture with strong investment in people.
How to Apply
Apply now to find out more about this Complaints Insight Specialist role and how your analytical and stakeholder skills could make a real impact.
Complaints Insights Lead in Nottingham employer: Harnham
As a large, data-led financial services organisation based in Nottingham, we pride ourselves on fostering a collaborative and insight-driven culture that prioritises employee growth and development. With clear career pathways, structured training, and the opportunity to influence meaningful change through your work, we offer a rewarding environment where your contributions directly enhance customer experience and operational strategies. Join us to be part of a team that values innovation and continuous improvement while enjoying the benefits of hybrid working.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Insights Lead in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in complaints or insights. A friendly chat can lead to valuable connections and even job leads.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll need to translate complex data into compelling narratives that resonate with non-technical stakeholders. We suggest using real examples from your experience!
✨Tip Number 3
Showcase your Excel skills! Be ready to discuss how you've used Excel to analyse complaints data and drive insights. Maybe even bring along a sample analysis to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints Insights Lead in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Complaints Insights Lead. Highlight your experience with complaints data and any relevant skills, especially in Excel and stakeholder management. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've turned data into actionable insights and influenced change in previous roles. Keep it engaging and personal!
Showcase Your Analytical Skills:Since this role is all about analysing complaints data, make sure to include any relevant projects or experiences where you've successfully identified trends or root causes. We love seeing how you can translate complex findings into clear stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Harnham
✨Know Your Data Inside Out
Make sure you’re familiar with the types of complaints data the company deals with. Brush up on your Excel skills and be ready to discuss how you've used data analysis to identify trends and root causes in past roles.
✨Craft Your Story
Prepare to translate complex data findings into compelling narratives. Think about examples where your insights led to meaningful changes, and practice explaining these in a way that non-technical stakeholders can easily understand.
✨Showcase Your Stakeholder Skills
Be ready to discuss how you’ve collaborated with operational teams in the past. Highlight specific instances where your insights influenced decision-making or improved processes, as this will resonate well with the interviewers.
✨Stay Current on Industry Trends
Familiarise yourself with the latest trends in complaints management and regulatory changes in the financial services sector. This knowledge will not only impress your interviewers but also demonstrate your commitment to continuous improvement.
