At a Glance
- Tasks: Analyse complaints data to drive meaningful change in customer experience.
- Company: Large, data-led financial services organisation focused on customer outcomes.
- Benefits: Salary up to £45,000, hybrid working, and clear career development pathways.
- Other info: Collaborative culture with investment in people and exposure to senior stakeholders.
- Why this job: Shape customer experience and influence operational decisions with your insights.
- Qualifications: Experience with complaints data, advanced Excel skills, and strong communication abilities.
The predicted salary is between 45000 - 45000 £ per year.
This is a rare opportunity to step into a senior insight role where your analysis directly shapes customer experience and operational decision making. You will sit at the intersection of data, operations, and strategy, using complaints insight to influence meaningful change across the business.
The Company
They are a large, data-led financial services organisation operating in a regulated environment, with a strong emphasis on customer outcomes, digital transformation, and continuous improvement.
The Role
You will join a small, specialist Complaints Process and Insight team, reporting into the Head of Complaints Strategy, with a clear focus on insight rather than pure analytics. Key responsibilities include:
- Analysing complaints data to identify trends, root causes, and emerging customer issues.
- Working closely with operational teams to provide timely, actionable insight.
- Using Excel as a core tool to explore data and produce clear analysis.
- Translating complex findings into compelling stories that resonate with non-technical stakeholders.
- Supporting the ongoing complaints strategy and driving process improvements.
- Partnering cross-functionally to help implement changes based on insight.
- Contributing to regulatory and external reporting, including industry and ombudsman trends.
Your Skills and Experience
- Strong experience working with complaints data within a regulated environment.
- Advanced Excel capability and confidence working with large datasets.
- Proven ability to turn data into clear, actionable insight.
- Strong communication and stakeholder management skills.
- Experience with root cause analysis and process improvement.
- Confidence presenting insight and influencing non-technical audiences.
What They Offer
- Salary up to £45,000.
- Hybrid working with a Nottingham office base.
- Clear career development pathways and structured training.
- Exposure to senior stakeholders and business-wide initiatives.
- A collaborative, insight-driven culture with strong investment in people.
How to Apply
Apply now to find out more about this Complaints Insight Specialist role and how your analytical and stakeholder skills could make a real impact.
Complaints Insights Lead in Mansfield employer: Harnham
As a leading data-driven financial services organisation based in Nottingham, we pride ourselves on fostering a collaborative and insight-driven culture that prioritises employee growth and development. With a strong commitment to customer outcomes and continuous improvement, we offer clear career pathways, structured training, and the opportunity to influence meaningful change across the business while enjoying the benefits of hybrid working. Join us to make a real impact in a supportive environment that values your expertise and insights.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Insights Lead in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll want to showcase how your experience with complaints data has led to real change. Make it relatable and engaging!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Insights Lead in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Complaints Insights Lead. Highlight your experience with complaints data and any relevant achievements that showcase your ability to turn insights into action.
Craft a Compelling Cover Letter:Use your cover letter to tell a story about your journey in data analysis and how it aligns with our mission at StudySmarter. Be sure to mention your strong communication skills and how you’ve influenced change in previous roles.
Showcase Your Excel Skills:Since advanced Excel capability is key for this role, don’t shy away from mentioning specific projects where you’ve used Excel to analyse large datasets. We want to see your confidence in handling data!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Harnham
✨Know Your Data Inside Out
Make sure you’re familiar with the types of complaints data the company deals with. Brush up on your Excel skills and be ready to discuss how you've used data analysis to identify trends and root causes in past roles.
✨Craft Your Story
Prepare to translate complex data findings into compelling narratives. Think about examples where your insights led to meaningful changes, and practice explaining these in a way that non-technical stakeholders can easily understand.
✨Showcase Your Stakeholder Skills
Be ready to discuss how you've collaborated with operational teams in the past. Highlight specific instances where your insights influenced decision-making or improved processes, demonstrating your ability to partner cross-functionally.
✨Stay Current with Industry Trends
Familiarise yourself with the latest trends in complaints management and regulatory requirements. Being able to discuss industry benchmarks or ombudsman trends will show that you’re not just data-savvy but also aware of the broader context.
