At a Glance
- Tasks: Lead Salesforce Service Cloud enhancements and optimise platform performance.
- Company: Established organisation with a strong customer-focused operation.
- Benefits: Hybrid working, competitive pay, and opportunity for impactful work.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Be a key player in shaping Salesforce strategy and improving customer service.
- Qualifications: Expertise in Salesforce Service Cloud and hands-on DevOps experience.
The predicted salary is between 63000 - 77000 £ per year.
This is an opportunity to join a business undergoing significant Salesforce enhancement and optimisation. They are looking for a senior Salesforce expert who can take ownership of their Service Cloud environment, drive best practice across deployments and governance, and act as a trusted partner to key stakeholders across the organisation.
They are a well-established organisation with a strong customer-focused operation and a mature Salesforce ecosystem. Salesforce plays a critical role in supporting customer service and operational teams, making this a highly visible position within the business. The successful contractor will have the opportunity to influence platform strategy, improve processes, and deliver meaningful enhancements across the environment.
- Act as the primary Salesforce subject matter expert and key point of contact for stakeholders across the business.
- Own the health, stability, performance, and governance of the Salesforce Service Cloud environment.
- Manage deployments, release processes, and environment management activities using modern DevOps practices.
- Deliver enhancements from requirements gathering through to configuration, testing, deployment, and user adoption.
- Lead data backup, retention, and archiving activities to support platform integrity and compliance.
- Support customer service initiatives and wider Salesforce project work as required.
Strong expertise in Salesforce Service Cloud administration and platform management. Proven experience working as a senior Salesforce SME and trusted business partner. Hands-on experience with Salesforce DevOps practices, release management, and deployment governance. Strong knowledge of GitHub and Gearset for source control and deployment management. Experience using Salesforce Developer Console within a complex Salesforce environment. Understanding of environment comparison, deployment planning, and change control processes. Ability to gather requirements directly from stakeholders and translate them into effective Salesforce solutions.
Senior Salesforce Administrator (m/f/d) in London employer: Harnham
As a leading specialist data consultancy, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Analytics Engineering Consultants to thrive. With a focus on professional development, we offer extensive growth opportunities and the chance to work on high-impact projects across diverse industries, all while enjoying the flexibility of remote work in the UK. Join us to be part of a team that values your expertise and encourages you to influence strategy and drive meaningful change for our clients.
