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For Companies At a Glance
- Tasks: Analyse data to enhance customer experience and drive insights across teams.
- Company: Established tech business focused on consumer insights and growth.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Why this job: Make a real impact by transforming data into actionable insights for customer satisfaction.
- Qualifications: Strong SQL skills and experience with data visualisation tools like Looker or Tableau.
- Other info: Join a dynamic team with a focus on innovation and collaboration.
The predicted salary is between 46800 - 78000 £ per year.
An established, consumer facing tech business is growing its Insights team and is hiring a Senior BI Analyst to partner closely with Customer Experience, Product, and Operations teams.
The role involves sitting within an Insights function that works hand in hand with the Customer Experience team. Your focus will be on making data accessible, delivering deep dive analysis, and helping the business understand the key drivers behind customer contact and satisfaction.
Day to day, you will:
- Build and maintain dashboards tracking customer experience metrics
- Lead the migration of dashboarding into scalable formats
- Create ETLs from raw data sources to make data easy to consume
- Support Customer Experience teams with analytical requests
- Identify opportunities to improve customer experience through data led insight
- Measure the impact of strategic and tactical changes
- Perform root cause analysis when performance dips
- Work cross functionally with teams such as Trust & Safety, Seller Success, and Product
What they are looking for:
- Strong SQL skills and experience working with large datasets
- Experience using tools such as Looker or Tableau
- Experience building ETLs from raw data sources
- Comfortable working across multiple stakeholders and problem spaces
- Commercially minded with a proactive approach
- Organised, curious, and detail focused
Nice to have:
- Experience in a marketplace or consumer facing mobile product
- Exposure to Zendesk data
Senior Business Intelligence Analyst in London employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Intelligence Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in business intelligence. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best dashboards and analyses. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your SQL and data visualisation tools like Looker or Tableau. Be ready to discuss how you've used these skills to drive customer experience improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Business Intelligence Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior BI Analyst. Highlight your SQL skills, experience with large datasets, and any tools like Looker or Tableau that you've used. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data and how you can help improve customer experience. Be sure to mention any relevant projects or experiences that showcase your analytical skills.
Showcase Your Analytical Mindset: In your application, don’t just list your skills—demonstrate them! Share examples of how you've used data to drive insights or improve processes in previous roles. We love seeing a proactive approach to problem-solving!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Harnham
✨Know Your SQL Inside Out
As a Senior BI Analyst, strong SQL skills are crucial. Brush up on your SQL queries and be ready to discuss how you've used them in past projects. Prepare to showcase your ability to manipulate large datasets and provide examples of how your analyses have driven business decisions.
✨Familiarise Yourself with Dashboard Tools
Since the role involves using tools like Looker or Tableau, make sure you’re comfortable discussing your experience with these platforms. If possible, bring along a portfolio of dashboards you've created to demonstrate your skills and creativity in making data accessible.
✨Understand Customer Experience Metrics
The position focuses heavily on customer experience, so it’s essential to understand key metrics and how they impact business outcomes. Be prepared to discuss how you've previously measured customer satisfaction and any insights you've derived from that data.
✨Show Your Collaborative Spirit
This role requires working cross-functionally with various teams. Highlight your experience in collaborating with different stakeholders and how you’ve successfully navigated diverse problem spaces. Share specific examples where your analytical insights have led to improved customer experiences.
