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For Companies At a Glance
- Tasks: Lead personalisation strategy to enhance customer experiences and drive growth.
- Company: Join a forward-thinking company focused on data-driven transformation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in a high-stakes role at the heart of customer engagement.
- Qualifications: Experience in personalisation strategy and strong SQL skills required.
The predicted salary is between 50000 - 65000 £ per year.
Staffordshire - hybrid working (50 percent office based) | £50,000 to £65,000 | 18 month fixed term contract
This is a newly created, high impact role sitting at the heart of a major customer growth transformation. You will shape how personalisation is designed and delivered across the customer lifecycle, directly supporting a strategic ambition to drive market share growth through data, analytics, martech and AI.
The Role
- You will own the personalisation strategy across the customer lifecycle, operating at the intersection of CRM activation, data science and digital product.
- Define how customer data is used to deliver personalised experiences at scale.
- Translate behavioural and frequency data into clear segmentation and personalisation frameworks.
- Develop best next action and audience strategies to support growth and engagement.
- Ensure personalisation is embedded across omni channel customer journeys.
- Act as a strategic connector between data science outputs, CRM execution and digital product experiences.
- Influence how personalisation supports customer engagement, loyalty and market share growth.
Your Skills and Experience
- Strong commercial experience in personalisation strategy, CRM strategy or customer analytics.
- Confidence working with customer and behavioural data to drive decision making.
- Ability to bridge technical data teams and marketing or CRM activation teams.
- Comfortable defining frameworks, strategy and direction rather than purely executing campaigns.
- Strong SQL capability with experience querying customer level data.
- Exposure to CRM platforms such as Braze and broader martech or AI driven personalisation tools.
How to Apply
If you are a strategic personalisation specialist looking to make a tangible impact within a data led growth programme, please apply to learn more.
Personalisation Analytics Manager in London employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personalisation Analytics Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills in personalisation strategy and CRM can make a real difference to their growth ambitions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with customer data and analytics can drive engagement and loyalty. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Personalisation Analytics Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Personalisation Analytics Manager. Highlight your experience with personalisation strategy, CRM, and customer analytics. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about personalisation and how you can contribute to our growth transformation. Keep it engaging and relevant to the job description.
Showcase Your Data Skills: Since this role involves working with customer data, make sure to mention your SQL capabilities and any experience with CRM platforms like Braze. We love seeing how you can bridge the gap between data and marketing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get started on this journey together!
How to prepare for a job interview at Harnham
✨Know Your Data Inside Out
Make sure you’re well-versed in customer and behavioural data. Brush up on how to interpret this data to drive decision-making, as it’s crucial for the role. Be ready to discuss specific examples of how you've used data to shape personalisation strategies.
✨Showcase Your Strategic Thinking
Prepare to talk about your experience in defining frameworks and strategies rather than just executing campaigns. Think of instances where you’ve influenced customer engagement or market share growth through your strategic insights.
✨Familiarise Yourself with Relevant Tools
Get comfortable with CRM platforms like Braze and any martech or AI-driven personalisation tools. If you have experience with SQL, be prepared to demonstrate your querying skills and how they’ve helped you in previous roles.
✨Connect the Dots
This role requires bridging technical data teams and marketing or CRM activation teams. Think of examples where you’ve acted as a connector between these areas, and be ready to explain how you facilitated collaboration to achieve personalisation goals.