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For Companies At a Glance
- Tasks: Lead the design and optimisation of CRM systems for a high-growth tech organisation.
- Company: Join a dynamic, tech-led company shaping the future of customer engagement.
- Benefits: Competitive salary, career progression, and the chance to influence key strategies.
- Why this job: Make a real impact on the customer lifecycle and work closely with senior leaders.
- Qualifications: 5+ years in CRM architecture, strong analytical skills, and experience with HubSpot.
- Other info: Fast-paced environment with opportunities for innovation and automation.
The predicted salary is between 72000 - 108000 £ per year.
A high-growth, tech-led organisation is looking for a Head of CRM Architecture to take ownership of their full revenue systems ecosystem. This is a rare opportunity to operate at the intersection of systems architecture, commercial operations, and analytics, shaping the foundations that power Marketing, Sales, and Customer Success.
This isn’t traditional CRM administration. You will architect the systems that underpin the entire customer lifecycle, ensuring the GTM tech stack scales effectively while maintaining strong data quality and governance. If you want to own the strategy, design, and optimisation of a modern CRM environment while partnering closely with senior leaders, this role offers real influence and long-term progression.
The Role
- Own the CRM platform as the central revenue system for the organisation
- Design and optimise the GTM technology stack to support future scale
- Lead CRM architecture across Sales, Service, and Operations
- Translate commercial requirements into scalable system design and configuration
- Partner with Revenue Operations, Marketing, and Customer Success leadership
- Build and maintain data quality standards, lifecycle processes, and technical documentation
- Troubleshoot issues, support system users, and maintain overall CRM health
- Work with engineering and automation teams to improve workflows and end-to-end processes
Your Skills
- 5+ years administering CRM platforms in RevOps, CRM Architecture, or similar roles
- Strong understanding of CRM design, data structures, and lifecycle management
- Experience with HubSpot a must have
- Strong analytical mindset and the ability to translate data into decisions
- Comfortable bridging technical and commercial teams
- Experience working in SaaS or fast‐paced environments
- Interest in automation, system scale, and the future of CRM
Head of CRM Architecture in London employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM Architecture in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM architecture projects. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM systems. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of CRM Architecture in London
Some tips for your application 🫡
Show Your Passion for CRM: When writing your application, let us see your enthusiasm for CRM architecture. Share specific examples of how you've designed or optimised systems in the past, and how that experience aligns with our vision at StudySmarter.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience with HubSpot and any relevant projects that demonstrate your ability to bridge technical and commercial teams. We want to see how you can contribute to our growth!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. Remember, we’re looking for someone who can communicate effectively across teams!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM platforms, especially HubSpot. Brush up on your knowledge of data structures and lifecycle management, as you’ll need to demonstrate how you can optimise these systems for the organisation.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how your analytical mindset has led to successful outcomes, particularly in revenue operations or CRM architecture.
✨Bridge the Gap Between Teams
This role requires collaboration across various departments. Be ready to share experiences where you’ve successfully partnered with commercial and technical teams, highlighting your ability to translate complex requirements into actionable strategies.
✨Demonstrate Your Vision for the Future
Think about the future of CRM systems and be prepared to discuss your ideas on automation and scalability. Show that you’re not just focused on the present but also have a strategic vision for how the CRM environment can evolve.
