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For Companies At a Glance
- Tasks: Lead the CRM platform and design scalable systems for revenue operations.
- Company: High-growth tech organisation with a focus on innovation.
- Benefits: Competitive salary, strong learning budget, hybrid work model, and great benefits.
- Why this job: Shape the future of CRM in a strategic role with real impact.
- Qualifications: 5+ years in CRM platforms, strong analytical skills, and experience in fast-paced environments.
- Other info: Opportunity for ownership and career progression in a dynamic setting.
The predicted salary is between 72000 - 104000 £ per year.
A high-growth, tech-led organisation is looking for a Head of CRM to take ownership of its full revenue systems ecosystem. This is a rare opportunity to sit at the intersection of systems architecture, commercial operations, and analytics, shaping the foundations that power marketing, sales, and customer success.
This is not a traditional CRM administration role. You’ll be responsible for architecting the systems that underpin the entire customer lifecycle, ensuring the go-to-market tech stack scales effectively while maintaining strong data quality, governance, and usability throughout.
For someone motivated by ownership, strategic influence, and long-term progression, this role offers genuine scope to shape how a modern revenue engine operates.
THE ROLE
As Head of CRM, you will own the organisation’s CRM platform as the central source of truth for all revenue activity. You’ll design, optimise, and evolve the GTM technology stack, translating commercial requirements into scalable system architecture and ensuring teams are enabled by robust, reliable tooling.
Working closely with senior stakeholders across Revenue Operations, Marketing, Sales, and Customer Success, you’ll play a critical role in ensuring systems, data, and processes support both current performance and future growth.
KEY RESPONSIBILITIES
- CRM Ownership & Architecture
- Own the CRM platform as the central revenue system for the organisation.
- Lead CRM architecture across Sales, Service, and Operations.
- Design and optimise the GTM technology stack to support future scale.
- Commercial Enablement
- Translate commercial and operational requirements into scalable system design and configuration.
- Partner closely with Revenue Operations, Marketing, and Customer Success leadership.
- Ensure systems actively support decision-making, forecasting, and performance management.
- Data Quality & Governance
- Build and maintain data quality standards, lifecycle processes, and governance frameworks.
- Own technical documentation, system standards, and best practices.
- Ensure consistency and reliability across the full customer lifecycle.
- Optimisation & Delivery
- Troubleshoot system issues and maintain overall CRM health.
- Support system users and drive adoption through clear processes and enablement.
- Work with engineering and automation teams to improve workflows and end-to-end processes.
SKILLS & EXPERIENCE REQUIRED
- 5+ years’ experience administering CRM platforms in RevOps, CRM Architecture, or similar roles.
- Strong understanding of CRM design, data structures, and lifecycle management.
- Experience with HubSpot or comparable GTM systems.
- Strong analytical mindset with the ability to translate data into commercial decisions.
- Comfortable acting as a bridge between technical and commercial teams.
- Experience in SaaS or fast-paced, scaling environments.
- Genuine interest in automation, system scalability, and the future of CRM.
WHY APPLY?
- Full ownership of the CRM architecture and long-term roadmap.
- Strategic role with visibility across the entire revenue engine.
- Opportunity to design and scale systems in a high-growth environment.
- Strong learning and development budget.
- Hybrid working model and a competitive benefits package.
Head of CRM in London employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of hearing about opportunities that might not be advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've successfully managed CRM systems or improved processes. This is your time to shine and show them what you can bring to the table.
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to fit their needs. Research their current CRM setup and think about how you can help them optimise it. This shows you're genuinely interested and ready to contribute from day one.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of CRM in London
Some tips for your application 🫡
Show Your Passion for CRM: When writing your application, let us see your enthusiasm for CRM and how it can drive business success. Share specific examples of how you've used CRM systems to make a real impact in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your experience with CRM architecture and data governance. We want to see how your skills align with the key responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences without getting lost in lengthy paragraphs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as Head of CRM.
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the specific CRM platforms mentioned in the job description, like HubSpot. Understand their architecture, features, and how they can be optimised for revenue operations. This will show your potential employer that you’re not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive commercial decisions in past roles. Bring examples of how your analytical mindset has led to successful outcomes, especially in CRM architecture or RevOps. This will demonstrate your ability to translate data into actionable insights, which is crucial for the Head of CRM role.
✨Bridge the Gap Between Teams
Highlight your experience in collaborating with both technical and commercial teams. Be ready to share specific instances where you’ve successfully acted as a liaison, ensuring that systems and processes align with business goals. This will illustrate your capability to partner closely with various stakeholders, a key responsibility in this position.
✨Prepare Questions About Future Growth
Think about the future of CRM and how you can contribute to scaling the technology stack. Prepare insightful questions about the company’s vision for growth and how they see the Head of CRM role evolving. This shows your genuine interest in the position and your strategic mindset towards long-term success.
