At a Glance
- Tasks: Lead and shape strategic CRM programmes for high-profile consumer brands.
- Company: Established CRM agency with a collaborative culture and exciting growth phase.
- Benefits: Hybrid work model, exposure to global brands, and clear progression opportunities.
- Other info: Mentor a high-performing team while driving commercial success.
- Why this job: Join a dynamic team and make an impact on complex CRM strategies.
- Qualifications: Strong agency experience in CRM or data-led marketing and leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
This is an opportunity to step into a senior leadership role within a well-established CRM and data-led agency entering an exciting growth phase. With new global backing and an expanding client portfolio, you will play a key role in shaping strategic CRM programmes for high-profile consumer brands while leading a high-performing client services team.
They are a specialist CRM agency with a long-standing reputation for delivering data-driven marketing solutions for global consumer brands. Operating for several decades, they combine strategic thinking with hands-on campaign delivery across digital channels. Recent investment has accelerated their growth, bringing new international opportunities while maintaining a collaborative and close-knit culture.
You will take ownership of key client accounts, acting as the strategic lead while ensuring seamless campaign delivery and commercial success.
- Lead and grow complex CRM accounts, ensuring delivery against client objectives.
- Shape CRM strategy across lifecycle marketing, campaigns, and customer engagement.
- Oversee campaign delivery across multiple channels, ensuring quality, timeliness, and budget adherence.
- Collaborate with cross-functional teams including strategy, data, creative, and technology.
- Drive commercial performance including revenue growth and profitability.
- Mentor and develop account team members, fostering a high-performing culture.
Strong experience operating within an agency environment, ideally within CRM or data-led marketing. Proven capability leading large, complex client accounts with high levels of stakeholder engagement. Deep understanding of CRM strategy and campaign delivery across channels such as email, web, app, and push. Commercial awareness with experience managing budgets and identifying growth opportunities.
Opportunity to lead a flagship account within a growing agency. Exposure to globally recognised brands and complex CRM programmes. A collaborative environment with clear progression opportunities. Backing from a global network while retaining an independent agency feel.
Director/Senior Account Director in London employer: Harnham
Join a dynamic and well-established CRM agency in London/Bristol, where you will thrive in a collaborative environment that values strategic thinking and hands-on delivery. With exciting growth opportunities backed by global investment, you will lead high-profile client accounts while mentoring a talented team, ensuring both personal and professional development. Experience the unique advantage of working with globally recognised brands in a close-knit culture that prioritises employee growth and success.
