At a Glance
- Tasks: Lead and shape strategic CRM programmes for high-profile consumer brands.
- Company: Established CRM agency with a collaborative and growth-focused culture.
- Benefits: Hybrid work model, exposure to global brands, and clear progression opportunities.
- Other info: Mentor a high-performing team while driving commercial success.
- Why this job: Join a dynamic team and make an impact on exciting client accounts.
- Qualifications: Strong agency experience in CRM and proven leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
This is an opportunity to step into a senior leadership role within a well-established CRM and data-led agency entering an exciting growth phase. With new global backing and an expanding client portfolio, you will play a key role in shaping strategic CRM programmes for high-profile consumer brands while leading a high-performing client services team.
They are a specialist CRM agency with a long-standing reputation for delivering data-driven marketing solutions for global consumer brands. Operating for several decades, they combine strategic thinking with hands-on campaign delivery across digital channels. Recent investment has accelerated their growth, bringing new international opportunities while maintaining a collaborative and close-knit culture.
You will take ownership of key client accounts, acting as the strategic lead while ensuring seamless campaign delivery and commercial success.
- Lead and grow complex CRM accounts, ensuring delivery against client objectives.
- Shape CRM strategy across lifecycle marketing, campaigns, and customer engagement.
- Oversee campaign delivery across multiple channels, ensuring quality, timeliness, and budget adherence.
- Collaborate with cross-functional teams including strategy, data, creative, and technology.
- Drive commercial performance including revenue growth and profitability.
- Mentor and develop account team members, fostering a high-performing culture.
Strong experience operating within an agency environment, ideally within CRM or data-led marketing. Proven capability leading large, complex client accounts with high levels of stakeholder engagement. Deep understanding of CRM strategy and campaign delivery across channels such as email, web, app, and push. Commercial awareness with experience managing budgets and identifying growth opportunities.
Opportunity to lead a flagship account within a growing agency. Exposure to globally recognised brands and complex CRM programmes. A collaborative environment with clear progression opportunities. Backing from a global network while retaining an independent agency feel.
Director, Customer Account Manager in London employer: Harnham
Join a dynamic and innovative CRM agency in London/Bristol, where you will thrive in a collaborative environment that values strategic thinking and hands-on execution. With a strong focus on employee growth and mentorship, this role offers the chance to lead high-profile accounts while benefiting from global backing and a close-knit culture. Experience unparalleled opportunities for professional development as you shape impactful CRM strategies for renowned consumer brands.
