At a Glance
- Tasks: Own and optimise the digital customer journey to drive engagement and revenue.
- Company: Award-winning organisation in insurance and financial services with a customer-first focus.
- Benefits: Competitive salary, bonus, remote work, and opportunities for innovation.
- Other info: Join a high-performing team with a focus on continuous improvement and career growth.
- Why this job: Make a real impact on customer experience through data-driven strategies and experimentation.
- Qualifications: Experience in CRO, analytics tools, and strong collaboration skills.
The predicted salary is between 60000 - 60000 £ per year.
This is an excellent opportunity to take ownership of the full digital customer journey within a growing, digitally focused business. Sitting within a small, high-impact marketing team, this role offers the chance to drive measurable commercial outcomes through experimentation, data-led decision making, and continuous optimisation across multiple brands.
The Company
They are a well-established, award-winning organisation operating within the insurance and financial services space. With a strong customer-first focus, they have built a reputation for delivering high-quality digital experiences at scale. The business has a growing international footprint and continues to invest in innovation, experimentation, and data-driven growth. They foster a collaborative and forward-thinking culture with a strong emphasis on performance and continuous improvement.
The Role
You will own and optimise the end-to-end digital customer experience, with accountability for conversion, revenue, and customer engagement across multiple markets and brands. Key responsibilities include:
- Define and deliver a CRO and experimentation roadmap aligned to commercial goals
- Optimise the full conversion journey to improve performance and user experience
- Use analytics, user insights, and testing tools to identify opportunities for improvement
- Lead and implement A/B testing and experimentation strategies across platforms
- Collaborate with engineering, UX, pricing, and operations teams to scale optimisation efforts
- Monitor performance metrics and present actionable recommendations to senior stakeholders
- Drive innovation through experimentation, personalisation, and emerging technologies including AI
Your Skills and Experience
You will bring a strong blend of analytical, technical, and commercial expertise within customer experience or conversion optimisation:
- Proven experience in CRO, digital optimisation, or customer experience within a commercial environment
- Strong hands-on experience with experimentation and analytics tools such as Google Analytics, Optimizely, AB Tasty, or similar
- Ability to translate complex data into clear, actionable insights
- Strong understanding of front-end journeys, tagging, testing frameworks, and UX principles
- Experience working in fast-paced, digital-first environments, ideally within financial services, insurance, or agency
- Exposure to server-side testing and personalisation frameworks is beneficial
- Confident stakeholder engagement and cross-functional collaboration skills
What They Offer
Opportunity to join a high-performing, collaborative team. Strong focus on innovation, experimentation, and continuous development. Clear scope to shape strategy and drive measurable business impact.
How to Apply
If you are interested in driving customer experience innovation and delivering measurable growth through CRO and experimentation, please apply with your CV to find out more.
CX Optimisation Manager in London employer: Harnham
As a leading player in the insurance and financial services sector, this award-winning company offers an exceptional work environment that prioritises innovation and collaboration. With a strong focus on employee growth and a flexible remote working model, team members are empowered to take ownership of their roles while driving impactful change across the digital customer journey. Join a forward-thinking culture that values data-driven decision making and continuous improvement, providing you with the opportunity to make a meaningful contribution to the business's success.
