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For Companies At a Glance
- Tasks: Lead customer insights to shape strategy and drive impactful decisions.
- Company: Established organisation focused on becoming more customer-led and insight-driven.
- Benefits: Competitive salary, 16% bonus, and hybrid working model.
- Other info: Collaborative environment with opportunities to build lasting capabilities.
- Why this job: Make a real impact by transforming how insights influence business strategies.
- Qualifications: Strong experience in customer analytics, advanced SQL, and BI tools.
The predicted salary is between 60000 - 90000 £ per year.
Customer Insights and Strategy Transformation Lead in London, hybrid working with 2 days per week in the office. £60,000 to £90,000 plus 16 percent bonus. This is a high visibility role for someone who wants to shape how customer insight influences strategy, change and commercial decision making. You will sit at the centre of analytics, BI and insight, with the remit and autonomy to build a customer insight capability that delivers real outcomes, not just reports.
The Company
They are a large, established organisation investing heavily in becoming more customer led and insight driven. Data, analytics and insight are seen as critical enablers of strategic transformation. Teams work collaboratively across analytics, marketing, product and technology, with strong senior sponsorship for insight-led decision making.
The Role
- Act as the strategic link between customer insight, central analytics, BI and self service reporting.
- Define the customer insight vision, operating model and prioritisation frameworks.
- Champion a customer first mindset and ensure insight informs strategy, change initiatives and day to day decisions.
- Work closely with marketing, product and data science teams to embed insight into delivery.
- Balance strategic direction with hands on delivery, including analysis, tooling and insight communication.
- Improve confidence in customer data as a strategic asset and uplift ways of working across insight teams.
Your Skills and Experience
- Strong commercial experience in customer analytics or customer insight leadership.
- Advanced SQL skills and strong experience with Power BI or equivalent BI tools.
- Python capability is highly desirable, particularly for advanced or predictive insight.
- Proven ability to translate data into clear, actionable business insight.
- Experience building or supporting predictive models or analytical frameworks.
- Strong stakeholder ownership, with a focus on delivery and impact over theory.
What They Offer
- Salary banding of £60,000 to £90,000, with a sweet spot in the mid to high £70,000s.
- 16 percent bonus.
- Hybrid working with two days per week in the London office.
- A highly visible role with genuine influence over how insight, data and analytics work together.
- The opportunity to build capability and shape something that lasts.
How to Apply
Apply now to find out more about this opportunity and how you could shape the future of customer insight in a business where your work will have real impact.
Customer Insights Strategy Lead in London employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Strategy Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your customer insights work. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer insights. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Insights Strategy Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer analytics and insight leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Skills: Since advanced SQL and BI tools like Power BI are key for this role, be sure to mention your proficiency in these areas. If you’ve got Python skills, flaunt them! We love seeing candidates who can translate data into actionable insights.
Demonstrate Your Strategic Thinking: This role is all about shaping strategy through customer insight. Use your application to illustrate how you've previously influenced decision-making or transformed insights into impactful strategies. We’re looking for that strategic mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to make a real impact!
How to prepare for a job interview at Harnham
✨Know Your Customer Insight Inside Out
Make sure you understand the key concepts of customer insights and how they drive strategy. Be ready to discuss how you've used data to influence decision-making in your previous roles. This will show that you can translate complex data into actionable insights.
✨Showcase Your Technical Skills
Brush up on your SQL and Power BI skills before the interview. Be prepared to discuss specific projects where you've used these tools to derive insights. If you have experience with Python, highlight how it has helped you in predictive analytics or building models.
✨Demonstrate Stakeholder Engagement
Think of examples where you've successfully collaborated with different teams, like marketing or product development. Share how you’ve championed a customer-first mindset and ensured that insights were integrated into strategic decisions. This will illustrate your ability to work cross-functionally.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to customer insights. Practice articulating your thought process and how you would approach building a customer insight capability. This will help you demonstrate your strategic thinking and hands-on delivery skills.