CRM Manager London Bridge - hybrid 3 days in office This is a high impact CRM and lifecycle role focused on reducing churn at a critical point in the customer journey. You will own payment related communications end to end, shaping strategy and seeing clear, measurable impact across a large subscriber base. They are a large, subscription led organisation operating at significant scale, with well known digital products and a strong focus on customer retention. The business invests heavily in CRM, data and lifecycle marketing, with close collaboration across marketing, product, technology and design teams. Lead testing across messaging, timing and segments to understand what drives recovery. Work strategically with CRM managers, designers and developers, with execution supported by the wider team. Strong commercial experience within subscription or recurring revenue models. Background in CRM, lifecycle or retention marketing with a strategic mindset. Experience working with CRM platforms or CDPs such as Braze, Adobe or similar. Confident using customer data to inform targeting, testing and decision making. Comfortable working with multiple stakeholders across marketing, product and tech. Hybrid working, three days per week in the office. ~ Private medical insurance, generous pension and enhanced parental leave. ~25 days holiday plus bank holidays and volunteering days. ~ Strong learning, development and wellbeing benefits.
